The queue management system that perfectly adapts to your workflows
Improve operational efficiency in weeks with the most configurable
enterprise queue management system on the market.
We needed an easy-to-use and flexible solution that could meet our unique requirements. WaitWell met all of our needs and then some.
Matthew Carleton
Regina Police Services
We were built for the busy
From architecture to features, our queue management system was specifically designed to help organizations with multi-service operations deliver 1:1 service with excellence.
Large, multi-service businesses are switching to WaitWell (and loving it)
With WaitWell, everybody wins
Your customers
Cut wait times and boost satisfaction by giving customers the freedom to choose how they engage with your service.
Your staff
Make it easier for staff to prioritize tickets and deliver quality service with less stress.
Your operations
Get the workflows and insights you need to serve more customers more efficiently.
Making it easier to serve with excellence
We understand the challenge of serving a high volume of impatient customers while caring for staff and turning a profit. That’s why we designed WaitWell with powerful features that are incredibly easy to use.
Convenience, from AI-powered wait times to service on the go
Let your customers choose how and where they want to wait and receive service. With WaitWell, your customers can:
- Check-in from anywhere
- See accurate AI-powered wait times
- Choose in-person or virtual service
- Pay for services before arrival
- Easily book, modify, or cancel appointments
- Communicate directly with service agents
Boost staff productivity and job satisfaction
Give your staff the tools and automation they need to deliver quality service. Everything they need is on one screen, customized to make their day more focused and far less stressful.
- Automated workflows for every service
- Walk-ins and appointments in one view
- Complete visibility into who’s waiting for what
Improve service operations with actionable data
Know your wait times, service times, customer satisfaction ratings, and more across every location. The operational metrics and KPIs you care about are all tracked in real time in an easy-to-understand dashboard.
- Pre-built and custom reports
- Real-time dashboard metrics
- Multi-service and multi-location filtering
For every time you wanted to customize something but couldn’t…
Other queue management vendors don’t want you tinkering with their product. We let you turn features and workflows on and off with a single click.
Once you’re up and running, you probably won’t need us. But if you do – we’re just a call or email away.
White glove set up in days
We’ll help you tailor workflows for every service and location.
Total admin control
Easily change your platform features and settings without submitting a support ticket.
Dedicated account manager
Your account manager will work closely with you to maximize the value of WaitWell for your operations.
No charge support
When you need us, just call us. We won’t charge you extra, because, well… that’s not good service.
A truly pain-free experience. Someone can come from another location, that has never used WaitWell before, pick it up immediately and start using it perfectly.
Tarik Belarbi Customer Service and Project Management Director
Glentel
It was just easy. We were able to get up and running shortly and we haven’t had any issues with it.
Danielle Kaplan Associate Director
University of Texas at Austin
Having WaitWell manage our patient queue has reduced the amount of time our admin staff are interacting with patients both on the phone and in person… They now arrive within minutes of their appointment, are taken in quickly and are out the door feeling like they’ve received the VIP treatment.
Gregory Davies, MD FRCSC FACO
Avantia Medical Imaging
WaitWell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the queue management system space.
Matthew Carleton Business Systems Analyst
Regina Police Services
WaitWell’s support has saved us through long weekends, staff holidays, and even at night. The team has been super responsive and really fast.
Dustin Fransoo Lift Operations Manager
Revelstoke Mountain Resort
Ready to take control of your queue?
Switch to the queue management system that makes it easy to make changes whenever you need.