The queue management system that’s built for the busy
The only queuing and booking platform that’s configured to your services and workflows to help your staff deliver quality, timely service with less stress.
Take a quick product tour
See how WaitWell makes queuing and service management easier. Serve faster, keep customers informed, and reduce stress for staff with every interaction.
Let customers join a line or book an appointment by:
- QR code
- On-site kiosk
- Website link
- Service locator map
Enter information to join the queue and choose the service type.
Easily track their estimated wait time and position in the queue.
Or choose an appointment and pick the date and time.
Send waivers and intake forms in advance to speed up service.
Customizable text messages that keep customers informed every step of the way.
In the office, a single queue screen makes it easy to see who’s next, waiting, or on their way.
Click on a customer to see all ticket details – history, attachments, intake forms, and service notes.
Behind the scenes, real-time data helps you keep a pulse on performance everyday – at one location or many.
Never guess at performance again. Choose from 30+ reports to measure what matters most to your business.
See where your business is improving, and where you need to focus next.
Book a call for a full demo today, or explore pricing.
Help your customers choose when and where to wait
Offer your customers the flexibility to join a line or book an appointment remotely, and stay informed with real-time updates via phone.
- Allow check-in from anywhere
- Offer in-person or virtual service
- Enable customers to book, modify, or cancel appointments
- Have service agents communicate directly with customers
Patients check in via the QR code daily and know exactly what number they are in line and when they will be seen. It has solved the issue of patients constantly calling the office during our busiest hours.
Agnie Machin
Clinic Manager,
University Reproductive Associates
University Reproductive Associates
Deliver service 20% faster by automating tedious tasks
Automatically match customers and providers with built-in workflow intelligence tailored to your industry, service types, and locations.
- Automate workflows for every service
- View walk-ins and appointments in one view
- Complete visibility into who’s waiting for what
WaitWell has helped us to solve a major bottleneck when booking appointments, the system handles over 85% of our booking traffic now and has freed up our admin team to do other tasks.
Nick H.
G2
Access up-to-the-minute analytics
Get behind-the-screens insight into everything from average wait time to total number served to pinpoint inefficiencies and optimize operations.
- Pre-built and custom reports
- Drag-and-drop dashboard metrics
- Multi-service and multi-location filtering
The information (…) influences our scheduling needs, improves our marketing campaigns and costs, and provides greater insight into any changes we make to operations.
Ryan Bajaras
Marketing Manager,
Langer’s Entertainment Centre
Langer’s Entertainment Centre
WaitWell plays well with others
WaitWell plugs into any CRM, calendar, virtual meeting platform, or ERP to simplify workflows and ensure you always have the information you need to deliver quality customer service.
Hear from our customers…
It makes it so much easier when students are able to log into a queue from home if there is a long wait. It is also very transparent with the student with wait times and communication.
Jessica Rodriguez Associate Director
University of Texas at Austin – Texas One Stop
WaitWell has flexible featuresthat can be customized to suit our ideal customer workflow.
Dominic Financial Services Product Owner
WaitWell has provided a very efficient and effective queue management system for our business. People are able to freely explore the building while having the reassurance that there will be a spot for them.
Brandon Lam Exhibit Manager
Telus Spark
We are no longer dealing with patients telling us that they arrived first or asking us how much longer they must wait.
Agnie Machin Clinic Manager
University Reproductive Associates
It’s the best queue management that delivers better customer workflows. It reduces customer walkways and also delivers shorter customer service time.
Makandi Hospitality Sales and Marketing Manager
It has been running very smoothly and has really made a difference on our customers’ wait times and our stress levels.
Curtis C. WaitWell User
Ready to tame your queue chaos?
Switch to the queue management system that adapts to your business, not the other way around.
Help your customers choose when and where to wait
Offer your customers the flexibility to join a line or book an appointment remotely, and stay informed with real-time updates via phone.
- Allow check-in from anywhere
- Offer in-person or virtual service
- Enable customers to book, modify, or cancel appointments
- Have service agents communicate directly with customers
Patients check in via the QR code daily and know exactly what number they are in line and when they will be seen. It has solved the issue of patients constantly calling the office during our busiest hours.
Agnie Machin
Clinic Manager,
University Reproductive Associates
University Reproductive Associates
Deliver service 20% faster by automating tedious tasks
Automatically match customers and providers with built-in workflow intelligence tailored to your industry, service types, and locations.
- Automate workflows for every service
- View walk-ins and appointments in one view
- Complete visibility into who’s waiting for what
WaitWell has helped us to solve a major bottleneck when booking appointments, the system handles over 85% of our booking traffic now and has freed up our admin team to do other tasks.
Nick H.
G2
Access up-to-the-minute analytics
Get behind-the-screens insight into everything from average wait time to total number served to pinpoint inefficiencies and optimize operations.
- Pre-built and custom reports
- Drag-and-drop dashboard metrics
- Multi-service and multi-location filtering
The information (…) influences our scheduling needs, improves our marketing campaigns and costs, and provides greater insight into any changes we make to operations.
Ryan Bajaras
Marketing Manager,
Langer’s Entertainment Centre
Langer’s Entertainment Centre
WaitWell plays well with others
WaitWell plugs into any CRM, calendar, virtual meeting platform, or ERP to simplify workflows and ensure you always have the information you need to deliver quality customer service.
Hear from our customers…
It makes it so much easier when students are able to log into a queue from home if there is a long wait. It is also very transparent with the student with wait times and communication.
Jessica Rodriguez Associate Director
University of Texas at Austin – Texas One Stop
WaitWell has flexible featuresthat can be customized to suit our ideal customer workflow.
Dominic Financial Services Product Owner
WaitWell has provided a very efficient and effective queue management system for our business. People are able to freely explore the building while having the reassurance that there will be a spot for them.
Brandon Lam Exhibit Manager
Telus Spark
We are no longer dealing with patients telling us that they arrived first or asking us how much longer they must wait.
Agnie Machin Clinic Manager
University Reproductive Associates
It’s the best queue management that delivers better customer workflows. It reduces customer walkways and also delivers shorter customer service time.
Makandi Hospitality Sales and Marketing Manager
It has been running very smoothly and has really made a difference on our customers’ wait times and our stress levels.
Curtis C. WaitWell User
Ready to tame your queue chaos?
Switch to the queue management system that adapts to your business, not the other way around.