Introducing Waillo → WaitWell’s AI for smarter routing, clearer insights. Learn more

Queue and appointment management, built into your hardware

WaitWell transforms hardware into comprehensive service solutions that delight clients and drive business growth. Designed for industries such as government, healthcare, airports, retail, and education.

 

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Partner with WaitWell and never look back

Embed WaitWell directly into your hardware and displays. White-label the platform, integrate through our APIs, and deliver a complete queue management solution under your own brand.

White label platform
White-label platform

Offer a fully branded version of WaitWell within your own solutions.

API access
API access

Customize kiosk and lobby display interfaces while tapping into our queue management engine.

Admin controls

Provision and manage client subscriptions directly.

Partnership pricing
Partner pricing

Access preferential rates far better than standard pricing.

Open new doors with WaitWell.

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What our customers are saying…

Ever since our implementation of WaitWell last year, our offices have been operating more smoothly and efficiently, which are great wins for everyone.

Tonya Laney Director
Nevada DMV

WaitWell has been an exceptional partner, offering an innovative service optimization solution that significantly enhances our client interactions.

Jean-Sébastien Dufault Director of Marketing and Information Systems
M’Pact

Patients routinely tell us how much they love the Waitwell system, how it regularly updates them on their position in the queue and how accurate it is when advising them to arrive at the clinic for their appointment. In return, they show that gratitude to our staff.

Gregory Davies President
Avantia Medical Imaging Clinic

Empower your clients with smarter service solutions

WaitWell turns trusted hardware into solutions that drive satisfaction, efficiency, and loyalty.

WaitWell queue management

Add virtual queuing to your hardware

Enhance the hardware you already sell by bundling a proven queue management platform. Give your clients more reasons to choose you.

  • Self-check-in at the kiosk
  • Transparent wait times on lobby displays
  • Assign customers to the right desk

Bring appointment management to your devices

Offer clients more than check-ins; help them manage busy schedules with a built-in booking system that works across locations.

  • Customize availability by service, provider, or location
  • Collect digital waivers or intake forms in advance
  • Automate confirmations and reminders with SMS

Automate workflows for faster service delivery

Help clients save time and improve efficiency with workflow automation tailored to their services and business goals.

  • Smart ticket routing and prioritization
  • Task sequencing for staff efficiency
  • Automated customer updates and notifications
WaitWell reports and analytics

Track performance with analytics and reporting

Get more than waitlists. Deliver insights that help manage locations, staff, and customers more effectively.

  • Analyze customer experience with wait times, service times, and satisfaction ratings
  • See agent performance at a glance to spot strengths and challenges
  • Assess efficiency across locations and compare results organization-wide

Provide your clients with a seamless, all-in-one experience

Deliver effortless, unified experiences your clients will love

Multilingual

Deliver multilingual content and real-time communications with language detection and dynamic translation.

Voice Notifications

Create custom automated voice notifications to let customers know it’s their turn.

Visual Displays

Connect WaitWell to a smart TV lobby display so customers can visually monitor their wait status.

Customer Notes

Document important service accessibility details within a customer’s profile to empower future agents to anticipate needs.

Virtual Service

Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.

Two-Way Texting

Communicate directly with customers before and after service.

Two-Stage Waiting

Set your waiting room capacity and notify customers when there’s space inside.

Queue Holds

Allow customers to put themselves on hold until they’re ready for service.

Grow smarter with WaitWell

Partner with service optimization experts to increase revenue, expand markets, and strengthen client relationships.

expand your portfolio
Expand your portfolio and sell more hardware

Boost revenue and deal size by pairing hardware with WaitWell’s queue and appointment software – making every device Fmore valuable and in demand.

customer relationships
Deepen customer relationships

Embed WaitWell in hardware to deliver an all-in-one solution that drives stickier customers and lasting loyalty.

differentiate and enhance market position
Differentiate and enhance market position

Stand apart with an integrated, turnkey solution that simplifies procurement while addressing a wider range of challenges.

partner with experts
Partner with experts

Leverage WaitWell’s service optimization expertise to deliver greater value for your clients and drive mutual growth.