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Integrations that keep queue management & appointment booking in flow

WaitWell easily integrates with your CRM, calendar, virtual meeting platform, ERP, and more to simplify workflows and ensure you always have the information you need to deliver quality customer service.

See Integrations

Our integrations empower you to…

Validate customer ID

Authenticate identification (e.g. student ID or motor vehicle ID) before they join the queue.

Facilitate secure virtual meetings

Generate secure, moderated meeting links to deliver remote service within WaitWell.

Sync with CRM or MAP

Facilitate the flow of customer data between WaitWell and your CRM or marketing automation platform.

See real-time appointment availability

Sync calendar availability and scheduled appointments between WaitWell and Outlook or Gmail.

Export Data

Export data to your other tools and systems for archiving and data mining.

Maintain a single source of truth

See all of your customer data in one place within WaitWell, continuously updated through two-way integrations.

Integrations

If you don’t see your system listed, reach out. We likely support it, and our integrations keep growing.

Salesforce

Sync customer data with your Salesforce CRM.

Medi-EHR

Sync records to create smoother handoff between check-in and care delivery.

Hubspot

Manage customer contacts and workflows.

Charmhealth

Automatically creates and updates patient records using queueing and booking details.

Peoplesoft

Sync customer data with your Peoplesoft CRM.

Vetspire

Sync patient information with records on Vetspire.

Shepherd

Automatically align records and ensure a more seamless flow from booking to check-in and care.

Azure AD

Integrate staff directories, logins, and security group rules.

Zoom

Automatically create Zoom sessions for virtual service.

Teams

Automatically create Teams sessions for virtual service.

Medical EHR Systems

Add patient visit details to medical records.

Google Meet

Automatically create Meet sessions for virtual service.

Outlook

Sync Outlook calendar availability with booked appointments.

Google Calendar

Sync Google calendar availability with booked appointments.

Twilio

Connect your Twilio account to manage SMS texts.

Telnyx

Connect your Telnyx account to manage SMS texts.

Shibboleth

Integrate your identity management system for customer validation.

Google Forms

Create your own Google waivers and forms within WaitWell.

Stripe

Manage online credit card payments.

Sheets

Sync appointments and reports.

Mailchimp

Send email campaigns or promotions to customers in the queue.

Zendesk

Generate and automatically route your help desk tickets directly from your waitlist.

Survey Monkey

Implement an automated post-visit survey system to gather valuable customer feedback.

Freshservice

Use WaitWell to create and update student records on Freshservice.

Webhooks

Use webhooks to integrate WaitWell updates with your system.

Google Analytics 4

See which behaviors and channels lead to bookings and queue joins.

HelpSpot

Use WaitWell to create and close requests in HelpSpot.

Create more powerful service workflows with the WaitWell API

Build your own branded, front-end web experiences for queuing or appointments without using the WaitWell interface, or integrate with custom tools you’ve built in-house.

Based on RESTful API architecture
Documented on OpenAPI
Supports headless operations

Learn more about Workflow Automation

A few ideas of what you could build with our API…

Website interface

Kiosk interface

Custom dashboards

Digital lobby displays

Queue join page

Custom integration management

light gray timer background mobile version

The integrations with the system have been remarkably easy to use. Our consultants use Teams to book appointments with clients. It was straightforward to set up and has been easy for the end-users as well.

Nick Heger Experiential Learning Systems Specialist

University of Manitoba

WaitWell seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings.

Wilfred Senior Software Consultant

The convenience of having everything I need within a single window enhances efficiency and minimizes the time spent toggling between multiple interfaces or screens. It’s a testament to WaitWell’s thoughtful design focused on optimizing agent workflow.

WaitWell User Education Management

WaitWell is so easy to use. I like that it shows what services clients are here for so the appropriate person can call them up.

Laura R.

WaitWell integrates easily with most of the tools we use, and it’s easy to use for us and the end user. WaitWell helped save time for our customers and increased productivity over time.

Health & Wellness User

Frequently asked questions

What systems does WaitWell integrate with?

WaitWell integrates with CRMs, calendars, virtual meeting platforms, ERPs, marketing automation tools, and more. Supported integrations include Salesforce, HubSpot, PeopleSoft, Microsoft Azure AD, Zoom, Microsoft Teams, Google Meet, Outlook, Google Calendar, Twilio, Telnyx, Stripe, Mailchimp, Zendesk, SurveyMonkey, Freshservice, HelpSpot, Google Analytics 4, and webhooks.

Does WaitWell have an API?

WaitWell offers an open API built on RESTful architecture, documented on OpenAPI, that supports headless operations. With it you can build branded front-end experiences for queuing or appointments — such as websites, kiosks, custom dashboards, digital lobby displays, and queue-join pages — or integrate with custom in-house tools. API access is included on the Enterprise and Campus plans.

Can WaitWell sync with my calendar for appointment availability?

WaitWell syncs calendar availability and scheduled appointments two ways with Outlook and Google Calendar, so booked appointments and real-time availability stay current in both systems.

Does WaitWell integrate with video conferencing tools for virtual service?

WaitWell integrates with Zoom, Microsoft Teams, and Google Meet to automatically generate secure, moderated meeting links and deliver remote service directly within the platform.

My system isn’t on your integrations list — can WaitWell still connect to it?

WaitWell supports systems beyond those listed, and integrations continue to grow. Customers with an unlisted system are encouraged to reach out, and custom integrations can be built using the open API and webhooks on the Enterprise and Campus plans.

Can WaitWell handle SMS and payment processing?

WaitWell connects with Twilio and Telnyx to manage SMS messaging and with Stripe to process online credit card payments, all managed within the platform.