All-in-one queue management software that cuts wait times in no time
Manage your queue, automate appointment bookings, take payments, fill your schedule, optimize customer flow and discover a new level of operational efficiency
Trusted by busy service locations across North America
Take the chaos out of queuing
Replace your physical lineup with a virtual queue that lets customers choose how and where they want to wait. Staff can easily see and manage all customer details from a single queue screen.
Multi-Channel Queue
Enable customers to join your queue via QR code, website link, or onsite kiosk.
SMS/Email Notifications
Send customers updates about wait time, position in line, and more.
Two-Way Texting
Answer questions or request documents directly from your queue screen.
Ticket Prioritization
Triage and prioritize service requests without disrupting the queue.
Estimated Wait Time
Provide customers with accurate wait times calculated with AI and machine learning.
Two-Stage Waiting
Set your waiting room capacity and notify customers when there’s space inside.
Queue Hold
Allow customers to put themselves on hold until they’re ready for service.
Customer Notes
Add notes to a customer’s profile to create more efficiency for future visits.
Manage more appointments more efficiently
Enable customers to book, modify, or cancel appointments online with a versatile self-serve booking system.
In-person or virtual service
Offer the same quality service in person or via a secure virtual meeting link.
Booked or walk-in appointments
Seamlessly integrate walk-in appointments into your schedule while prioritizing booked customers.
Location customization
Configure WaitWell for multiple locations. Customize services, hours of operation, appointment types, and more.
Automate service workflows
Deliver service up to 20% faster with automated workflows tailored to your industry, services, and location.
Industry-Specific Modes
Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more.
Average Service Times
Auto-calculate average service times using real-time data for specific locations or providers.
Ticket Routing
Connect customers to the agent who’s best suited to deliver that service.
Ticket Transfer
Transfer customers to another agent or location in seconds.
Document Upload
Request and verify customer waivers or intake documents before appointments.
Reminders & Notifications
Automate appointment reminders, wait time updates, and more via text or email.
Multi-Step Service
Guide customers through multi-step flows with sequenced instructions, notifications, and approvals.
Customer Reviews
Request reviews from every customer after service has been delivered.
Collect payments in advance
Save time and simplify service—customers can easily make payments from anywhere while joining the queue or booking appointments.
No-shows? Not anymore
Enable pre-authorization or upfront payments to reduce missed appointments.
Faster payments, faster service
Streamline workflows to eliminate payment delays.
Fewer steps, fewer errors
Integrated payments simplify processes for staff and customers.
Happy customers, hassle-free
Fast, easy payments improve customer satisfaction.
Manage and sync staff schedules with appointment availability
Ensure accurate bookings, if staff adjust their schedules, appointment slots are updated in real-time.
Improve staff scheduling
- Easily create and manage schedules
- Track attendance
- Handle role assignments
- Manage shifts and approve time-off requests
- Enable real-time notifications
Get the tools you need to remove potential barriers to service
Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.
Multilingual
Deliver multilingual content and real-time communications with language detection and dynamic translation.
Voice Notifications
Create custom automated voice notifications to let customers know it’s their turn.
Waitlist Displays
Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status.
Virtual Service
Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.
Connect with your tech
Simplify workflows and save staff time by integrating WaitWell with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more.
Analyze and report on operational efficiency
Track wait times, service times, customer satisfaction ratings, and more across multiple locations in real time. A customizable dashboard shows you the operational metrics and KPIs that matter most to your business.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
Easy to start. Easy to scale.
Nobody has time for drawn-out implementation. Our team will configure WaitWell for your unique business needs, and get you up and running fast.
Workflow assessment
We audit your existing workflows to identify opportunities for improved efficiency and automation.
Workflow configuration
Our experts work closely with you to configure WaitWell for your unique services and operational goals.
Rapid implementation
We have setup down to a science and will have your teams live and trained in days.
Platform admin controls
Easily change platform features and settings for locations, regions, or the entire company in just a few clicks.
Support is just a phone call away
WaitWell is so easy to manage that you probably won’t need us. But if you do, we always pick up the phone.
Let’s find more operational efficiency together
Learn more about the platform and what other busy service locations have achieved with WaitWell.
