PRESS
Let’s talk about transforming service operations
Connect with us for context, numbers, and insights drawn from facilitating millions of visits across multi-faceted service environments.
We had a problem. And we didn’t wait for someone else to solve it.
Where it started
WaitWell emerged from a familiar scene of long lines, unclear waits, and staff working under pressure. The platform brings structure to busy service locations by guiding walk-ins and appointments, giving visitors clearer expectations, and helping teams track and respond to demand. Across healthcare, higher education, government, and public-facing services, WaitWell supports smoother visits and steadier operations.
Growing impact
Today, the platform manages millions of visits for organizations across the US and Canada, from large universities and healthcare networks to DMVs, counties, and neighborhood vet clinics.
What we’re solving
Demand shifts constantly, and service teams need clarity to stay ahead of it. WaitWell gives them real-time visibility that helps reduce friction, keep days on track, and create a more predictable experience for the people they serve.
What keeps us moving
The idea hasn’t changed: empower teams to deliver services with less stress and give visitors a clearer path through every step of their visit.
Proven results
27M+
Customers served
7M+
Hours of wait time saved
66%
Fewer no-shows reported
35%
Shorter wait times reported
WaitWell in the news…
Case Studies
Real examples of how organizations use WaitWell to shorten wait times, improve service flow, and deliver a better visitor experience. Each story highlights measurable outcomes and what changed on the ground after adoption.
Awards and recognition
Start Alberta, A100 “One to Watch” Award
MNP Innovation Award
Calgary Chamber of Commerce
Startup TNT Investment Summit IV
Winner
G2
- Best Support
- High Performer
- Momentum Leader
Software Advice
Front Runners
GetApp
Category Leaders
Speakers & media source
Steve Vander Meulen
CEO/Co-founder ➜ Topics can include: Sales, Partnerships, Product, Investor Relations
Steve Vander Meulen
CEO/Co-founder ➜ Topics can include: Sales, Partnerships, Product, Investor Relations
Steve Vander Meulen co-founded WaitWell because he believes strongly in the power of technology to drive efficiency and innovation within all industries. He has been building and commercializing enterprise software for some of Canada’s top tech companies, including Intuit and SMART Technologies, for more than 25 years. As the CEO of WaitWell, Steve leads sales, partnerships, investor relations and product development.
Shannon Vander Meulen
CMO/Co-founder ➜ Topics can include: The WaitWell Story, Marketing, Service Operations, Entrepreneurship
Shannon Vander Meulen
CMO/Co-founder ➜ Topics can include: The WaitWell Story, Marketing, Service Operations, Entrepreneurship
Shannon is a subject matter expert in service delivery optimization. She is adept at leveraging technology to streamline processes. Before co-founding WaitWell, Shannon owned and managed a large government registry office. She also has 15+ years of classroom experience in Higher Education. Shannon leads the marketing team at WaitWell to build awareness of WaitWell and how queue, booking and workflow technology can improve service for customers, staff and administration at busy service locations everywhere.
Steve Drew
CTO/Co-founder ➜ Topics can include: Software Engineering, Product Development, Security & Responsible Technology
Steve Drew
CTO/Co-founder ➜ Topics can include: Software Engineering, Product Development, Security & Responsible Technology
With over 40 years of IT experience, Steve Drew has designed, developed and implemented all types of software solutions, from enterprise applications to mobile apps. Steve is passionate about harnessing the power of technology to help enterprise organizations boost efficiency and lower costs. Steve is a co-founder at WaitWell and also the Chief Technology Officer, leading a team of developers who are focused on building and evolving the world’s leading queue and booking platform for busy service locations.
Looking for context?
Whether you need thought leadership, theme-aligned commentary, or context-building insights, let’s connect you with the right person for your story.