Everything you need for better, faster service
Whether you have one location or many, we have the tools and expertise you need to maximize operational efficiency and outcomes.
Starter
Basic
Enterprise
Campus
WaitWell
Starter
Ideal for organizations managing a single line with fewer than 3-5 services.
Best suited for businesses with up to 100 visits per month.
Starting at
$29/month/location
- 1 location with unlimited staff accounts
- 100 SMS per month (top-up available)
- 1 virtual queue (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (basic communication templates)
- Dashboard
- Basic Reports, without Waillo Insights
- Payments
- Starter Support (Knowledgebase and Live Chat)
WaitWell
Basic
Drive additional efficiencies with more advanced workflow functionality.
Suited for businesses with fewer than 3,000 visits/month.
Starting at
$55/month/location
- Unlimited locations and staff accounts
- 250 SMS per month (top-up available)
- 2 virtual queues (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (advanced communication templates)
- Dashboard
- Advanced Reports, without Waillo Insights
- Payments
- Basic Support (Knowledgebase, Live Chat and Email)
- Ad Free
- Broadcasts and Alerts
- Waivers/Forms
Most Popular
WaitWell
Enterprise
Designed for larger organizations with complex service needs that require billing certainty and term discounts.
Contact for custom pricing
- Unlimited locations and staff accounts
- Custom SMS allowance per month
- Unlimited queues (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (advanced communication templates)
- Dashboard
- Advanced Reports, with Waillo Insights
- Payments
- Premium Support (Dedicated CSR – Knowledgebase, Live Chat and Email)
- Ad Free
- Broadcasts and Alerts
- Waivers/Forms
- Customer satisfaction and net promoter surveys
- Document Upload
- Multi-location analytics
- Integrations
- Central Booking Hub
- Webhooks and API Access
- Feature customization
- SSO
- Staff Scheduling
- Waillo AI Chat
- Desk assignments and ticket routing
- Auto-Complete Address Field
- Virtual Service
- Sandbox environment
- Invoicing by department
- Fixed Pricing
- Volume and term discounts
- Events mode
- Custom user roles
- Service Locator Map
- Service Level Agreement
WaitWell
Campus
Designed for campuses with complex, multi-department service needs that require billing certainty and term discounts.
Contact for custom pricing
- Unlimited locations and staff accounts
- Custom SMS allowance per month
- Unlimited queues (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (advanced communication templates)
- Dashboard
- Advanced Reports, with Waillo Insights
- Payments
- Premium Support (Dedicated CSR – Knowledgebase, Live Chat and Email)
- Ad Free
- Broadcasts and Alerts
- Waivers/Forms
- Customer satisfaction and net promoter surveys
- Document Upload
- Multi-location analytics
- Integrations
- Central Booking Hub
- Webhooks and API Access
- Feature customization
- SSO
- Staff Scheduling
- Waillo AI Chat
- Desk assignments and ticket routing
- Auto-Complete Address Field
- Virtual Service
- Sandbox environment
- Invoicing by department
- Fixed Pricing
- Volume and term discounts
- Events mode
- Custom user roles
- Service Locator Map
- Service Level Agreement
Large, multi-service businesses are switching to WaitWell (and loving it)
Compare all features
Starter
Basic
Enterprise
Campus
GeneralThe tools and support you need to get up and running fast. | |||||
|---|---|---|---|---|---|
Dedicated Customer Support Representative A dedicated support representative assists with configuration, training, and ongoing support. |  | |  | | |
Cloud-Based SaaS Solution WaitWell is cloud-based and accessible through a browser. No additional software is required. Feature and security updates are made automatically through the cloud. | | | | | |
Branding Incorporate your brand’s logo and color palette throughout to deliver a consistent employee and customer experience. | | | | | |
Multi-Location Support Customize WaitWell at the location level including services, hours of operation, appointment types, and more. | | | | | |
Payments Support digital payments tied to visits and services. | | | | | |
Unlimited 2-way Communication (Web & Email) Facilitate two way communication during a visit using web messaging and email. | | | | | |
2-way Communication (SMS) Allow staff and visitors to exchange messages using SMS. | 100 SMS/month (top-up available) | 250 SMS/month (top-up available) | Custom SMS/month | Custom SMS/month | |
Ad Free Remove third party ads to keep the experience fully on brand for staff and visitors. | | | | | |
Broadcasts and Alerts Share service updates and alerts instantly across active visits and waiting audiences. | | | | | |
Fixed Pricing Predictable, fixed pricing with no usage surprises. | | | | | |
Volume and Term Discounts Reduced pricing for higher usage volumes and longer commitments. | | | | | |
Staff Scheduling Manage staff schedules alongside customer/visitor queuing and booking | | | | | |
Waillo AI chat Support real time questions about wait times, appointment availability, and services. | | | | | |
Queue Management SystemReplace your in-person lineup with a virtual queue. | |||||
Multi-Channel Queue Enable customers to join your queue via QR code, website link, or onsite kiosk. | | | | | |
Single Screen Management Manage your virtual queue from a single screen. | | | | | |
Virtual Queues with AI Wait Times Provide customers with accurate, AI-calculated wait times. | 1 | 2 | Unlimited | Unlimited | |
Two-Stage Waiting Set your waiting room capacity and notify customers when there’s space inside. | | | | | |
Capacity Management Define a set capacity for your waiting area, and enable customers to wait outside the waiting room. | | | | | |
Service Types Create unlimited service types and queues. | | | | | |
Ticket Management Route, transfer, or prioritize individual tickets. | | | | | |
Queue Control Allow queue holds and set hours and days the queue is open or closed. | | | | | |
Custom Fields Create unique fields for customers to complete prior to joining the queue. | | | | | |
Custom Buttons Create shortcuts that streamline ticket actions. | | | | | |
Real-Time Dashboard See an overview of key operational statistics like customers currently waiting, peak waiting, being served, cancellations, and more. | | | | | |
Service Locator Map Embed maps to your website showing real-time availability and wait times | | | | | |
Callback Queue Allow visitors to join a queue online and receive a callback when it is their turn. | | | | | |
Workflow AutomationGuide customers through multi-step flows with sequenced instructions, notifications, and approvals. | |||||
Document Upload Allow visitors to upload required documents ahead of or during their visit. | | | | | |
Communication Templates Leverage and customize pre-built templates for customer communication at every step of the journey. | Basic | | | | |
Waivers and Forms Request, verify, and upload customer waivers or intake documents. | | | | | |
Desk Assignments and Ticket Routing Assign and route tickets to the right staff after check-in and appointment validation. | | | | | |
Auto Complete Address Field Reduce typing errors and speed up form entry. | | | | | |
Industry Specific Modes Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more. | | | | | |
AppointmentsEasily manage in-person, virtual, booked, and walk-in appointments in one place. | |||||
Appointment Bookings & Management Integrate walk-in appointments into your schedule while prioritizing booked customers. | | | | | |
Automated Appointment Reminders Automate appointment reminders, wait time updates, and more via text or email. | | | | | |
Virtual ServiceDeliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue. | |||||
Virtual Service Deliver quality service remotely with secure virtual meetings. | | | | | |
Microsoft Teams Integrate Microsoft Teams meetings with your calendar and queue. | | | | | |
Google Meet Integrate Google Meet meetings with your calendar and queue. | | | | | |
Zoom Integrate Zoom meetings with your calendar and queue. | | | | | |
AccessibilityMake your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service. | |||||
Kiosk Customers can join the queue from an on-premise device (tablet or kiosk stand). | Bring your own hardware, or purchase devices through WaitWell. | ||||
Waitlist Display Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status. Create custom automated voice notifications to let customers know it’s their turn. | | | | | |
Multi-Language Support Deliver multilingual content and real-time communications with language detection and dynamic translation. | | | | | |
Central Booking Hub Manage in-person or phone bookings across locations, with role-based access limiting staff to the info they need. | | | | | |
Customer InsightsDeliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place. | |||||
Customer Satisfaction Survey Request reviews from customers after service has been delivered. | | | | | |
Net Promoter Score Measure customer loyalty by asking how likely visitors are to recommend the service. | | | | | |
Notes Add notes to a customer’s profile to create more efficiency for future visits. | | | | | |
Analytics and ReportingSee real-time data for operational efficiency, performance, and satisfaction. | |||||
Dashboard Get a real-time overview of key operational statistics. | | | | | |
Same-Day Data Exports Generate reports in real time or for past timeframes, and export them to Excel. | | | | | |
Dynamic Report Generation Generate reports in real-time and export to Excel. | | | | | |
Available Reports Get unlimited access to 35+ templated reports. | 2 | 2 | 35+ (Including Waillo Insights) | 35+ (Including Waillo Insights) | |
Multi-Location Advanced Analytics Filter by location and make comparisons between locations, service types, and queues. | | | | | |
Customer Data Import Import customer data from external data sources. | | | | | |
Waillo AI Insights Identify issues and opportunities through AI powered analysis. | | | | | |
Service Goal Setting Set and track goals for wait times and service times by location. | | | | | |
IntegrationsIntegrate with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API. | |||||
Out-of-the-box Get started quickly with prebuilt features and integrations that work without custom setup. | | | | | |
Custom Integrations Connect WaitWell with your existing systems through tailored integrations and APIs. | | | | | |
Webhooks Send real-time event updates to other systems automatically. | | | | | |
Open API Access an open API to connect WaitWell with your existing systems and workflows. | | | | | |
Security & PerformanceOur advanced cloud architecture delivers enterprise-grade security and performance. | |||||
Service Level Agreement (SLA) Agreement stipulating up-time commitments. | | | | | |
Single Sign-On & Multi-Factor Authentication SAML integration with various tools. | | | | | |
Redundancy Servers run in parallel and replicate data in real time. Servers fail over to parallel servers to ensure continuity of service without disruption. | | | | | |
Performance Monitoring An elastic load balancer between servers ensures fast, consistent system performance. | | | | | |
Role-Based Access Control Control system access by assigning permissions based on user roles. | Basic | Basic | Advanced | Advanced | |
Custom user roles Create custom user roles to control access and permissions. | | | | | |
Data Residency Servers are located across North America to meet data residency requirements | | | | | |
Audit Logging Track system activity and user actions over time. | | | | | |
Backup and Recovery Protect data with secure backups and fast restoration. | | | | | |
Data Anonymization Remove identifying details to protect user privacy. | | | | | |
Governance System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks. | | | | | |
SupportBasic Support gets you started with digital assistance. Essential Support sits in between, while Premium Support includes in depth training and full implementation. | |||||
Tier Included with implementation fee | Starter | Basic | Premium | Premium | |
Channels Support reliably available via these channels. | Support via standard channels: Knowledgebase and Online Chat | Dedicated support contact by Email and standard channels | Dedicated support contact by Phone, Email and standard channels | Dedicated support contact by Phone, Email and standard channels | |
Availability Availability for support outside of major service disruptions, which are addressed within 4 hours for all support tiers. | Monday to Friday: 9am–5pm MST, replies within 48 hours | Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | |
Staff Training Comprehensive onboarding sessions | | | Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both. | Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both. | |
Initial Implementation and Configuration Setup assistance to ensure WaitWell is configured according to your organization’s specific requirements. | | | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | |
Invoicing by Business Unit Separate billing by business unit for clearer cost allocation | | | | | |
Setup by Division Customized setup and preferences to ensure separation, e.g by region or department. | | | | | |
Sandbox Environment Access to a testing environment where you can safely explore features and configurations without impacting live data. | | | | | |
Customized location templates for configuration, waivers, forms, etc Pre-built, modifiable templates for streamlined setup | Only during initial setup; please refer to the knowledge base thereafter. | Only during initial setup; please refer to the knowledge base thereafter. | | | |
SSO Integration Integrate WaitWell with your organization’s existing authentication system. | | | | | |
API Library Extend WaitWell’s functionality and integrate with other systems. | | | | | |
Business Reviews Regular review sessions to align WaitWell’s features with your business goals and track performance. | | | Quarterly | Quarterly | |
Invitation to participate in periodic product sessions Access to exclusive sessions where you can learn about upcoming features, provide feedback, and influence future updates. | | | | | |
Customization Credits Custom development & integrations tailored to your needs. | | | | | |
Feature
GeneralThe tools and support you need to get up and running fast. | ||||||||
|---|---|---|---|---|---|---|---|---|
Dedicated Customer Support Representative A dedicated support representative assists with configuration, training, and ongoing support. | | | | | | | | |
Cloud-Based SaaS Solution WaitWell is cloud-based and accessible through a browser. No additional software is required. Feature and security updates are made automatically through the cloud. | | | | | | | | |
Branding Incorporate your brand’s logo and color palette throughout to deliver a consistent employee and customer experience. | | | | | | | | |
Multi-Location Support Customize WaitWell at the location level including services, hours of operation, appointment types, and more. | | | | | | | | |
Payments Support digital payments tied to visits and services. | | | | | | | | |
Unlimited 2-way Communication (Web & Email) Facilitate two way communication during a visit using web messaging and email. | | | | | | | | |
2-way Communication (SMS) Allow staff and visitors to exchange messages using SMS. | 100 SMS/month (top-up available) | 250 SMS/month (top-up available) | Custom SMS/month | Custom SMS/month | 100 SMS/month (top-up available) | 250 SMS/month (top-up available) | Custom SMS/month | Custom SMS/month |
Ad Free Remove third party ads to keep the experience fully on brand for staff and visitors. | | | | | | | | |
Broadcasts and Alerts Share service updates and alerts instantly across active visits and waiting audiences. | | | | | | | | |
Fixed Pricing Predictable, fixed pricing with no usage surprises. | | | | | | | | |
Volume and Term Discounts Reduced pricing for higher usage volumes and longer commitments. | | | | | | | | |
Staff Scheduling Manage staff schedules alongside customer/visitor queuing and booking | | | | | | | | |
Waillo AI chat Support real time questions about wait times, appointment availability, and services. | | | | | | | | |
Queue Management SystemReplace your in-person lineup with a virtual queue. | ||||||||
Multi-Channel Queue Enable customers to join your queue via QR code, website link, or onsite kiosk. | | | | | | | | |
Single Screen Management Manage your virtual queue from a single screen. | | | | | | | | |
Virtual Queues with AI Wait Times Provide customers with accurate, AI-calculated wait times. | 1 | 2 | Unlimited | Unlimited | 1 | 2 | Unlimited | Unlimited |
Two-Stage Waiting Set your waiting room capacity and notify customers when there’s space inside. | | | | | | | | |
Capacity Management Define a set capacity for your waiting area, and enable customers to wait outside the waiting room. | | | | | | | | |
Service Types Create unlimited service types and queues. | | | | | | | | |
Ticket Management Route, transfer, or prioritize individual tickets. | | | | | | | | |
Queue Control Allow queue holds and set hours and days the queue is open or closed. | | | | | | | | |
Custom Fields Create unique fields for customers to complete prior to joining the queue. | | | | | | | | |
Custom Buttons Create shortcuts that streamline ticket actions. | | | | | | | | |
Real-Time Dashboard See an overview of key operational statistics like customers currently waiting, peak waiting, being served, cancellations, and more. | | | | | | | | |
Service Locator Map Embed maps to your website showing real-time availability and wait times | | | | | | | | |
Callback Queue Allow visitors to join a queue online and receive a callback when it is their turn. | | | | | | | | |
Workflow AutomationGuide customers through multi-step flows with sequenced instructions, notifications, and approvals. | ||||||||
Document Upload Allow visitors to upload required documents ahead of or during their visit. | | | | | | | | |
Communication Templates Leverage and customize pre-built templates for customer communication at every step of the journey. | Basic | | | | Basic | | | |
Waivers and Forms Request, verify, and upload customer waivers or intake documents. | | | | | | | | |
Desk Assignments and Ticket Routing Assign and route tickets to the right staff after check-in and appointment validation. | | | | | | | | |
Auto Complete Address Field Reduce typing errors and speed up form entry. | | | | | | | | |
Industry Specific Modes Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more. | | | | | | | | |
AppointmentsEasily manage in-person, virtual, booked, and walk-in appointments in one place. | ||||||||
Appointment Bookings & Management Integrate walk-in appointments into your schedule while prioritizing booked customers. | | | | | | | | |
Automated Appointment Reminders Automate appointment reminders, wait time updates, and more via text or email. | | | | | | | | |
Virtual ServiceDeliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue. | ||||||||
Virtual Service Deliver quality service remotely with secure virtual meetings. | | | | | | | | |
Microsoft Teams Integrate Microsoft Teams meetings with your calendar and queue. | | | | | | | | |
Google Meet Integrate Google Meet meetings with your calendar and queue. | | | | | | | | |
Zoom Integrate Zoom meetings with your calendar and queue. | | | | | | | | |
AccessibilityMake your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service. | ||||||||
Kiosk Customers can join the queue from an on-premise device (tablet or kiosk stand). | Bring your own hardware, or purchase devices through WaitWell. | |||||||
Waitlist Display Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status. Create custom automated voice notifications to let customers know it’s their turn. | | | | | | | | |
Multi-Language Support Deliver multilingual content and real-time communications with language detection and dynamic translation. | | | | | | | | |
Central Booking Hub Manage in-person or phone bookings across locations, with role-based access limiting staff to the info they need. | | | | | | | | |
Customer InsightsDeliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place. | ||||||||
Customer Satisfaction Survey Request reviews from customers after service has been delivered. | | | | | | | | |
Net Promoter Score Measure customer loyalty by asking how likely visitors are to recommend the service. | | | | | | | | |
Notes Add notes to a customer’s profile to create more efficiency for future visits. | | | | | | | | |
Analytics and ReportingSee real-time data for operational efficiency, performance, and satisfaction. | ||||||||
Dashboard Get a real-time overview of key operational statistics. | | | | | | | | |
Same-Day Data Exports Generate reports in real time or for past timeframes, and export them to Excel. | | | | | | | | |
Dynamic Report Generation Generate reports in real-time and export to Excel. | | | | | | | | |
Available Reports Get unlimited access to 35+ templated reports. | 2 | 2 | 35+ (Including Waillo Insights) | 35+ (Including Waillo Insights) | 2 | 2 | 35+ (Including Waillo Insights) | 35+ (Including Waillo Insights) |
Multi-Location Advanced Analytics Filter by location and make comparisons between locations, service types, and queues. | | | | | | | | |
Customer Data Import Import customer data from external data sources. | | | | | | | | |
Waillo AI Insights Identify issues and opportunities through AI powered analysis. | | | | | | | | |
Service Goal Setting Set and track goals for wait times and service times by location. | | | | | | | | |
IntegrationsIntegrate with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API. | ||||||||
Out-of-the-box Get started quickly with prebuilt features and integrations that work without custom setup. | | | | | | | | |
Custom Integrations Connect WaitWell with your existing systems through tailored integrations and APIs. | | | | | | | | |
Webhooks Send real-time event updates to other systems automatically. | | | | | | | | |
Open API Access an open API to connect WaitWell with your existing systems and workflows. | | | | | | | | |
Security & PerformanceOur advanced cloud architecture delivers enterprise-grade security and performance. | ||||||||
Service Level Agreement (SLA) Agreement stipulating up-time commitments. | | | | | | | | |
Single Sign-On & Multi-Factor Authentication SAML integration with various tools. | | | | | | | | |
Redundancy Servers run in parallel and replicate data in real time. Servers fail over to parallel servers to ensure continuity of service without disruption. | | | | | | | | |
Performance Monitoring An elastic load balancer between servers ensures fast, consistent system performance. | | | | | | | | |
Role-Based Access Control Control system access by assigning permissions based on user roles. | Basic | Basic | Advanced | Advanced | Basic | Basic | Advanced | Advanced |
Custom user roles Create custom user roles to control access and permissions. | | | | | | | | |
Data Residency Servers are located across North America to meet data residency requirements | | | | | | | | |
Audit Logging Track system activity and user actions over time. | | | | | | | | |
Backup and Recovery Protect data with secure backups and fast restoration. | | | | | | | | |
Data Anonymization Remove identifying details to protect user privacy. | | | | | | | | |
Governance System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks. | | | | | | | | |
SupportBasic Support gets you started with digital assistance. Essential Support sits in between, while Premium Support includes in depth training and full implementation. | ||||||||
Tier Included with implementation fee | Starter | Basic | Premium | Premium | Starter | Basic | Premium | Premium |
Channels Support reliably available via these channels. | Support via standard channels: Knowledgebase and Online Chat | Dedicated support contact by Email and standard channels | Dedicated support contact by Phone, Email and standard channels | Dedicated support contact by Phone, Email and standard channels | Support via standard channels: Knowledgebase and Online Chat | Dedicated support contact by Email and standard channels | Dedicated support contact by Phone, Email and standard channels | Dedicated support contact by Phone, Email and standard channels |
Availability Availability for support outside of major service disruptions, which are addressed within 4 hours for all support tiers. | Monday to Friday: 9am–5pm MST, replies within 48 hours | Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday: 9am–5pm MST, replies within 48 hours | Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. |
Staff Training Comprehensive onboarding sessions | | | Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both. | Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both. | | | Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both. | Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both. |
Initial Implementation and Configuration Setup assistance to ensure WaitWell is configured according to your organization’s specific requirements. | | | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | | | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. |
Invoicing by Business Unit Separate billing by business unit for clearer cost allocation | | | | | | | | |
Setup by Division Customized setup and preferences to ensure separation, e.g by region or department. | | | | | | | | |
Sandbox Environment Access to a testing environment where you can safely explore features and configurations without impacting live data. | | | | | | | | |
Customized location templates for configuration, waivers, forms, etc Pre-built, modifiable templates for streamlined setup | Only during initial setup; please refer to the knowledge base thereafter. | Only during initial setup; please refer to the knowledge base thereafter. | | | Only during initial setup; please refer to the knowledge base thereafter. | Only during initial setup; please refer to the knowledge base thereafter. | | |
SSO Integration Integrate WaitWell with your organization’s existing authentication system. | | | | | | | | |
API Library Extend WaitWell’s functionality and integrate with other systems. | | | | | | | | |
Business Reviews Regular review sessions to align WaitWell’s features with your business goals and track performance. | | | Quarterly | Quarterly | | | Quarterly | Quarterly |
Invitation to participate in periodic product sessions Access to exclusive sessions where you can learn about upcoming features, provide feedback, and influence future updates. | | | | | | | | |
Customization Credits Custom development & integrations tailored to your needs. | | | | | | | | |
Let’s create the best plan for your business together
See why busy, multi-location service organizations are making the switch
Learn more about our platform, features, and pricing. We’ll work with you to create the ideal package for your business needs.