Everything you need for better, faster service
Whether you have one location or many, we have the tools and expertise you need to maximize operational efficiency and outcomes.
Business
Enterprise
Campus
WaitWell
Business
Ideal for organizations with a limited number of locations.
Starting at
$250/month/location
- Unlimited staff accounts
- Up to 3 locations
- 1,000 visitors/month per location
- Unlimited incoming SMS
- 1,000 outgoing SMS/month
- Unlimited queues
- Unlimited email notifications
- Essential Support
- Basic Workflow Automation
- Out-of-the-box integrations
Most Popular
WaitWell
Enterprise
Designed for larger organizations with many locations and complex service needs.
Contact for custom pricing
- Unlimited staff accounts
- Custom number of locations
- Unlimited number of visitors
- Unlimited incoming SMS
- Custom outgoing SMS/month
- Unlimited queues
- Unlimited email notifications
- Premium Support
- Advanced Workflow Automation
- Customization credits
- Custom Service Level Agreement
WaitWell
Campus
Perfect for colleges and universities wanting consistent queueing and booking across their campus.
Contact us for flexible per student pricing options
- Unlimited staff accounts
- Flexible number of locations
- Unlimited student visits
- Unlimited incoming SMS
- Unlimited outgoing SMS
- Unlimited queues
- Unlimited email notifications
- Premium Support
- Pricing options based on student enrollment
- Invoicing by faculty or department
- Custom workflow for each department
- Customization credits
- Integration with Student Information Systems
Add-ons
Each add-on starts at $50/month/location
Custom Integrations
Receive custom-built integrations for your CRM, ERP, practice management software, and other tools.
Virtual Service
Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue. Integrations are available for Microsoft Teams, Zoom, and Google Meet.
Events & Digital Ticketing
Create virtual queues for entertainment venues and attractions. Includes E-admission workflows and more.
Kiosk Hardware – Optional
Deploy on-premise to enable customers to join the queue, check in for appointments, and more.
Advanced Workflow Automation
Receive advanced workflow automation for task-sequencing, ticket routing, and more.
Customer Insights
Deliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place.
SMS Recharge Bank
Provide your visitors with seamless communication at every step of their journey. Opt-in to automatically top up SMS credits as needed, ensuring you never run out.
Staff Scheduling
Create and manage staff schedules and track attendance.
Service Locator Map
Embed maps to your website showing real-time service location availability and wait times, with instant, automatic updates to location details.
Central Booking Hub
Manage in-person or phone-based queue joins and bookings across multiple locations, with role-based access limiting staff to the info they need to add or search for customers.
Large, multi-service businesses are switching to WaitWell (and loving it)
Compare all features
Business
Enterprise
Campus
GeneralThe tools and support you need to get up and running fast. |
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Dedicated Account Manager
A dedicated Account Manager assists with configuration, training, configuration, and ongoing support.
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Cloud-Based SaaS Solution
WaitWell is cloud-based and accessible through a browser. No additional software is required. Feature and security updates are made automatically through the cloud.
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Mobile App
Available for Android and Apple. Allows customers to join the line and get updates, and enables staff to manage the queue, assign and edit tickets, and more.
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Branding
Incorporate your brand’s logo and color palette throughout to deliver a consistent employee and customer experience.
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Multi-Location Support
Customize WaitWell at the location level including services, hours of operation, appointment types, and more.
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Maximum of 3 locations | Custom number of locations | Flexible number of locations | |
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Outgoing SMS
Communicate with customers through text. Send wait time updates and respond to questions in real time.
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1,000 SMS/month | Customizable | Unlimited | |
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Integrated payments for queuing and booking
Reduce wait times and minimize no-shows with pre-payment options
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Queue Management SystemReplace your in-person lineup with a virtual queue. |
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Multi-Channel Queue
Enable customers to join your queue via QR code, website link, or onsite kiosk.
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Single Screen Management
Manage your virtual queue from a single screen.
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Estimated Wait Time
Provide customers with accurate, AI-calculated wait times.
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Two-Stage Waiting
Set your waiting room capacity and notify customers when there’s space inside.
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Capacity Management
Define a set capacity for your waiting area, and enable customers to wait outside the waiting room.
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2-Way SMS Communication
Answer questions or request documents via SMS directly from your queue screen.
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Service Types
Create unlimited service types and queues.
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Ticket Management
Route, transfer, or prioritize individual tickets.
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Queue Control
Allow queue holds and set hours and days the queue is open or closed.
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Custom Fields
Create unique fields for customers to complete prior to joining the queue.
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Custom Buttons
Create shortcuts that streamline ticket actions.
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Real-Time Dashboard
See an overview of key operational statistics like customers currently waiting, peak waiting, being served, cancellations, and more.
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Service Locator Map
Embed maps to your website showing real-time availability and wait times
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Available as add-on | Available as add-on | Available as add-on | |
Workflow AutomationGuide customers through multi-step flows with sequenced instructions, notifications, and approvals. |
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Communication Templates
Leverage pre-built templates for customer communication at every step of the journey.
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Basic | |
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Waivers and Forms
Request, verify, and upload customer waivers or intake documents.
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Industry Specific Modes
Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more.
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Available as add-on | |
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AppointmentsEasily manage in-person, virtual, booked, and walk-in appointments in one place. |
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Appointment Bookings
Integrate walk-in appointments into your schedule while prioritizing booked customers.
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Automated Appointment Reminders
Automate appointment reminders, wait time updates, and more via text or email.
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Virtual ServiceDeliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue. |
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Microsoft Teams
Integrate Microsoft Teams meetings with your calendar and queue.
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Available as add-on | |
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Google Meet
Integrate Google Meet meetings with your calendar and queue.
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Available as add-on | |
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Zoom
Integrate Zoom meetings with your calendar and queue.
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Available as add-on | |
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AccessibilityMake your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service. |
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Kiosk
Customers can join the queue from an on-premise device (tablet or kiosk stand).
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Available as add-on. You can bring your own device, or WaitWell can provide hardware | |||
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Waitlist Display
Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status. Create custom automated voice notifications to let customers know it’s their turn.
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Smart TV not included | Smart TV not included | Smart TV not included | |
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Multi-Language Support
Deliver multilingual content and real-time communications with language detection and dynamic translation.
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Central Booking Hub
Manage in-person or phone bookings across locations, with role-based access limiting staff to the info they need.
|
Available as add-on | Available as add-on | Available as add-on | |
Customer InsightsDeliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place. |
||||
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Customer Survey
Request reviews from customers after service has been delivered.
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Available as add-on | |
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Notes
Add notes to a customer’s profile to create more efficiency for future visits.
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Available as add-on | |
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Analytics and ReportingSee real-time data for operational efficiency, performance, and satisfaction. |
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Dashboard
Get a real-time overview of key operational statistics.
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Same-Day Data Exports
Generate reports in real time or for previous timeframes. View in your dashboard and export to Excel.
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Dynamic Report Generation
Generate reports in real-time on the dashboard and export to Excel.
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Report Templates
Get unlimited access to 30+ templated reports.
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Multi-Location Advanced Analytics
Filter by location and make comparisons between locations, service types, and queues.
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Customer Data Import
Import customer data from external data sources.
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Service Goal Setting
Set and track goals for wait times and service times by location.
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IntegrationsIntegrate with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API. |
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Integrations
Available for CRM, calendar, virtual meeting platform, ERP, MAP, and more.
|
Out-of-the-box | Configure using customization credits | Configure using customization credits | |
Security & PerformanceOur advanced cloud architecture delivers enterprise-grade security and performance. |
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Service Level Agreement (SLA)
Agreement stipulating up-time commitments.
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Single Sign-On & Multi-Factor Authentication
SAML integration with various tools.
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Redundancy
Servers run in parallel and replicate data in real time. Servers fail over to parallel servers to ensure continuity of service without disruption.
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Performance
An elastic load balancer between servers ensures fast, consistent system performance.
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Role-Based Access Control
Role-based access control.
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Customizable upon request | Customizable upon request | |
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Data Residency
Servers are located across North America to meet data residency requirements
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Governance
System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks.
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SupportEssential Support helps you get up and running, offering digital options for ongoing assistance. Premium Support provides a more comprehensive experience, including in-depth training, and full implementation services. Organizations can upgrade to Premium Support. |
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Tier
Included with implementation fee
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Essential Support | Premium Support | Premium Support | |
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Channels
Support reliably available via these channels.
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Support via standard channels: Knowledge base, Email and Live Chat | Dedicated support contact by phone and standard channels | Dedicated support contact by phone and standard channels | |
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Availability
Availability for support outside of major service disruptions, which are addressed within 4 hours for all support tiers.
|
Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | |
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Training
Comprehensive onboarding sessions
|
One 1.5-hour session for agents | Admins and users receive separate training, with options for “train-the-trainer,” “train-the-agent,” or both. | Admins and users receive separate training, with options for “train-the-trainer,” “train-the-agent,” or both. | |
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Initial Implementation and configuration
Setup assistance to ensure WaitWell is configured according to your organization’s specific requirements.
|
Initial configuration, up to 5 hours, with no go-live support. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | |
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Setup by division
Customized setup and preferences to ensure separation, e.g by region or department.
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Sandbox
Access to a testing environment where you can safely explore features and configurations without impacting live data.
|
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Customized location templates for configuration, waivers, forms, etc
Pre-built, modifiable templates for streamlined setup
|
Only during initial setup; please refer to the knowledge base thereafter. | |
|
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SSO Integration
Integrate WaitWell with your organization’s existing authentication system.
|
SAML integration with a one-time setup only. | Active Directory and Security Group Integration with pass-through authentication, plus ongoing configuration support. | Active Directory and Security Group Integration with pass-through authentication, plus ongoing configuration support. | |
|
API Library
Extend WaitWell’s functionality and integrate with other systems.
|
|
|
|
|
|
Business reviews
Regular review sessions to align WaitWell’s features with your business goals and track performance.
|
Yearly | Quarterly | Quarterly | |
|
Invitation to participate in periodic product sessions
Access to exclusive sessions where you can learn about upcoming features, provide feedback, and influence future updates.
|
|
|
|
|
|
Customization credits
Custom development & integrations tailored to your needs.
|
Available as add-on | Includes base amount, with optional add-ons | Includes base amount, with optional add-ons | |
Feature
GeneralThe tools and support you need to get up and running fast. |
||||||
|---|---|---|---|---|---|---|
|
Dedicated Account Manager
A dedicated Account Manager assists with configuration, training, configuration, and ongoing support.
|
|
|
|
|
|
|
|
Cloud-Based SaaS Solution
WaitWell is cloud-based and accessible through a browser. No additional software is required. Feature and security updates are made automatically through the cloud.
|
|
|
|
|
|
|
|
Mobile App
Available for Android and Apple. Allows customers to join the line and get updates, and enables staff to manage the queue, assign and edit tickets, and more.
|
|
|
|
|
|
|
|
Branding
Incorporate your brand’s logo and color palette throughout to deliver a consistent employee and customer experience.
|
|
|
|
|
|
|
|
Multi-Location Support
Customize WaitWell at the location level including services, hours of operation, appointment types, and more.
|
Maximum of 3 locations | Custom number of locations | Flexible number of locations | Maximum of 3 locations | Custom number of locations | Flexible number of locations |
|
Outgoing SMS
Communicate with customers through text. Send wait time updates and respond to questions in real time.
|
1,000 SMS/month | Customizable | Unlimited | 1,000 SMS/month | Customizable | Unlimited |
|
Integrated payments for queuing and booking
Reduce wait times and minimize no-shows with pre-payment options
|
|
|
|
|
|
|
Queue Management SystemReplace your in-person lineup with a virtual queue. |
||||||
|
Multi-Channel Queue
Enable customers to join your queue via QR code, website link, or onsite kiosk.
|
|
|
|
|
|
|
|
Single Screen Management
Manage your virtual queue from a single screen.
|
|
|
|
|
|
|
|
Estimated Wait Time
Provide customers with accurate, AI-calculated wait times.
|
|
|
|
|
|
|
|
Two-Stage Waiting
Set your waiting room capacity and notify customers when there’s space inside.
|
|
|
|
|
|
|
|
Capacity Management
Define a set capacity for your waiting area, and enable customers to wait outside the waiting room.
|
|
|
|
|
|
|
|
2-Way SMS Communication
Answer questions or request documents via SMS directly from your queue screen.
|
|
|
|
|
|
|
|
Service Types
Create unlimited service types and queues.
|
|
|
|
|
|
|
|
Ticket Management
Route, transfer, or prioritize individual tickets.
|
|
|
|
|
|
|
|
Queue Control
Allow queue holds and set hours and days the queue is open or closed.
|
|
|
|
|
|
|
|
Custom Fields
Create unique fields for customers to complete prior to joining the queue.
|
|
|
|
|
|
|
|
Custom Buttons
Create shortcuts that streamline ticket actions.
|
|
|
|
|
|
|
|
Real-Time Dashboard
See an overview of key operational statistics like customers currently waiting, peak waiting, being served, cancellations, and more.
|
|
|
|
|
|
|
|
Service Locator Map
Embed maps to your website showing real-time availability and wait times
|
Available as add-on | Available as add-on | Available as add-on | Available as add-on | Available as add-on | Available as add-on |
Workflow AutomationGuide customers through multi-step flows with sequenced instructions, notifications, and approvals. |
||||||
|
Communication Templates
Leverage pre-built templates for customer communication at every step of the journey.
|
Basic | |
|
Basic | |
|
|
Waivers and Forms
Request, verify, and upload customer waivers or intake documents.
|
|
|
|
|
|
|
|
Industry Specific Modes
Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more.
|
Available as add-on | |
|
Available as add-on | |
|
AppointmentsEasily manage in-person, virtual, booked, and walk-in appointments in one place. |
||||||
|
Appointment Bookings
Integrate walk-in appointments into your schedule while prioritizing booked customers.
|
|
|
|
|
|
|
|
Automated Appointment Reminders
Automate appointment reminders, wait time updates, and more via text or email.
|
|
|
|
|
|
|
Virtual ServiceDeliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue. |
||||||
|
Microsoft Teams
Integrate Microsoft Teams meetings with your calendar and queue.
|
Available as add-on | |
|
Available as add-on | |
|
|
Google Meet
Integrate Google Meet meetings with your calendar and queue.
|
Available as add-on | |
|
Available as add-on | |
|
|
Zoom
Integrate Zoom meetings with your calendar and queue.
|
Available as add-on | |
|
Available as add-on | |
|
AccessibilityMake your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service. |
||||||
|
Kiosk
Customers can join the queue from an on-premise device (tablet or kiosk stand).
|
Available as add-on. You can bring your own device, or WaitWell can provide hardware | |||||
|
Waitlist Display
Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status. Create custom automated voice notifications to let customers know it’s their turn.
|
Smart TV not included | Smart TV not included | Smart TV not included | Smart TV not included | Smart TV not included | Smart TV not included |
|
Multi-Language Support
Deliver multilingual content and real-time communications with language detection and dynamic translation.
|
|
|
|
|
|
|
|
Central Booking Hub
Manage in-person or phone bookings across locations, with role-based access limiting staff to the info they need.
|
Available as add-on | Available as add-on | Available as add-on | Available as add-on | Available as add-on | Available as add-on |
Customer InsightsDeliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place. |
||||||
|
Customer Survey
Request reviews from customers after service has been delivered.
|
Available as add-on | |
|
Available as add-on | |
|
|
Notes
Add notes to a customer’s profile to create more efficiency for future visits.
|
Available as add-on | |
|
Available as add-on | |
|
Analytics and ReportingSee real-time data for operational efficiency, performance, and satisfaction. |
||||||
|
Dashboard
Get a real-time overview of key operational statistics.
|
|
|
|
|
|
|
|
Same-Day Data Exports
Generate reports in real time or for previous timeframes. View in your dashboard and export to Excel.
|
|
|
|
|
|
|
|
Dynamic Report Generation
Generate reports in real-time on the dashboard and export to Excel.
|
|
|
|
|
|
|
|
Report Templates
Get unlimited access to 30+ templated reports.
|
|
|
|
|
|
|
|
Multi-Location Advanced Analytics
Filter by location and make comparisons between locations, service types, and queues.
|
|
|
|
|
|
|
|
Customer Data Import
Import customer data from external data sources.
|
|
|
|
|
|
|
|
Service Goal Setting
Set and track goals for wait times and service times by location.
|
|
|
|
|
|
|
IntegrationsIntegrate with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API. |
||||||
|
Integrations
Available for CRM, calendar, virtual meeting platform, ERP, MAP, and more.
|
Out-of-the-box | Configure using customization credits | Configure using customization credits | Out-of-the-box | Configure using customization credits | Configure using customization credits |
Security & PerformanceOur advanced cloud architecture delivers enterprise-grade security and performance. |
||||||
|
Service Level Agreement (SLA)
Agreement stipulating up-time commitments.
|
|
|
|
|
|
|
|
Single Sign-On & Multi-Factor Authentication
SAML integration with various tools.
|
|
|
|
|
|
|
|
Redundancy
Servers run in parallel and replicate data in real time. Servers fail over to parallel servers to ensure continuity of service without disruption.
|
|
|
|
|
|
|
|
Performance
An elastic load balancer between servers ensures fast, consistent system performance.
|
|
|
|
|
|
|
|
Role-Based Access Control
Role-based access control.
|
|
Customizable upon request | Customizable upon request | |
Customizable upon request | Customizable upon request |
|
Data Residency
Servers are located across North America to meet data residency requirements
|
|
|
|
|
|
|
|
Governance
System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks.
|
|
|
|
|
|
|
SupportEssential Support helps you get up and running, offering digital options for ongoing assistance. Premium Support provides a more comprehensive experience, including in-depth training, and full implementation services. Organizations can upgrade to Premium Support. |
||||||
|
Tier
Included with implementation fee
|
Essential Support | Premium Support | Premium Support | Essential Support | Premium Support | Premium Support |
|
Channels
Support reliably available via these channels.
|
Support via standard channels: Knowledge base, Email and Live Chat | Dedicated support contact by phone and standard channels | Dedicated support contact by phone and standard channels | Support via standard channels: Knowledge base, Email and Live Chat | Dedicated support contact by phone and standard channels | Dedicated support contact by phone and standard channels |
|
Availability
Availability for support outside of major service disruptions, which are addressed within 4 hours for all support tiers.
|
Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. | Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours. |
|
Training
Comprehensive onboarding sessions
|
One 1.5-hour session for agents | Admins and users receive separate training, with options for “train-the-trainer,” “train-the-agent,” or both. | Admins and users receive separate training, with options for “train-the-trainer,” “train-the-agent,” or both. | One 1.5-hour session for agents | Admins and users receive separate training, with options for “train-the-trainer,” “train-the-agent,” or both. | Admins and users receive separate training, with options for “train-the-trainer,” “train-the-agent,” or both. |
|
Initial Implementation and configuration
Setup assistance to ensure WaitWell is configured according to your organization’s specific requirements.
|
Initial configuration, up to 5 hours, with no go-live support. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | Initial configuration, up to 5 hours, with no go-live support. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. | A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week. |
|
Setup by division
Customized setup and preferences to ensure separation, e.g by region or department.
|
|
|
|
|
|
|
|
Sandbox
Access to a testing environment where you can safely explore features and configurations without impacting live data.
|
|
|
|
|
|
|
|
Customized location templates for configuration, waivers, forms, etc
Pre-built, modifiable templates for streamlined setup
|
Only during initial setup; please refer to the knowledge base thereafter. | |
|
Only during initial setup; please refer to the knowledge base thereafter. | |
|
|
SSO Integration
Integrate WaitWell with your organization’s existing authentication system.
|
SAML integration with a one-time setup only. | Active Directory and Security Group Integration with pass-through authentication, plus ongoing configuration support. | Active Directory and Security Group Integration with pass-through authentication, plus ongoing configuration support. | SAML integration with a one-time setup only. | Active Directory and Security Group Integration with pass-through authentication, plus ongoing configuration support. | Active Directory and Security Group Integration with pass-through authentication, plus ongoing configuration support. |
|
API Library
Extend WaitWell’s functionality and integrate with other systems.
|
|
|
|
|
|
|
|
Business reviews
Regular review sessions to align WaitWell’s features with your business goals and track performance.
|
Yearly | Quarterly | Quarterly | Yearly | Quarterly | Quarterly |
|
Invitation to participate in periodic product sessions
Access to exclusive sessions where you can learn about upcoming features, provide feedback, and influence future updates.
|
|
|
|
|
|
|
|
Customization credits
Custom development & integrations tailored to your needs.
|
Available as add-on | Includes base amount, with optional add-ons | Includes base amount, with optional add-ons | Available as add-on | Includes base amount, with optional add-ons | Includes base amount, with optional add-ons |
Let’s create the best plan for your business together
See why busy, multi-location service organizations are making the switch
Learn more about our platform, features, and pricing. We’ll work with you to create the ideal package for your business needs.