Everything you need for better, faster service

Q: Is there a free trial or a free plan?

<p>WaitWell&#8217;s published plans start at $29/month per location for Starter, and all plans are arranged by contacting the sales team, who build a package based on your number of locations, users, and goals. For current trial availability, <a href="https://waitwellsoftware.com/talk-to-sales/">Contact Sales</a>.</p>

Q: Is WaitWell priced per location or per user?

<p>WaitWell&#8217;s Starter and Basic plans are priced per month per location, and all plans include unlimited staff accounts (Starter is limited to one location). Enterprise and Campus plans offer custom pricing with fixed-pricing options and volume and term discounts.</p>

Whether you have one location or many, we have the tools and expertise you need to maximize operational efficiency and outcomes.

Starter

Basic

Enterprise

Campus

WaitWell
Starter

Ideal for organizations managing a single line with fewer than 3-5 services.

Best suited for businesses with up to 100 visits per month.

Starting at
$29/month/location

Talk to Sales

1 location with unlimited staff accounts
100 notifications per month
1 virtual queue (synced appointments and walk-ins, with AI wait time estimator)
Appointment booking and management
Unlimited 2-way messaging (basic communication templates)
Dashboard
Basic Reports, without Waillo Insights
Payments
Starter Support (Knowledgebase and Live Chat)

WaitWell
Basic

Drive additional efficiencies with more advanced workflow functionality.

Suited for businesses with fewer than 250 visits/month.

Starting at
$55/month/location

Talk to Sales

Unlimited locations and staff accounts
250 notifications per month
2 virtual queues (synced appointments and walk-ins, with AI wait time estimator)
Appointment booking and management
Unlimited 2-way messaging (advanced communication templates)
Dashboard
Advanced Reports, without Waillo Insights
Payments
Basic Support (Knowledgebase, Live Chat and Email)

Ad Free
Broadcasts and Alerts
Waivers/Forms

WaitWell
Enterprise

Designed for larger organizations with complex service needs that require billing certainty and term discounts.

Contact for custom pricing

Talk to Sales

Unlimited locations and staff accounts
Custom SMS allowance per month
Unlimited queues (synced appointments and walk-ins, with AI wait time estimator)
Appointment booking and management
Unlimited 2-way messaging (advanced communication templates)
Dashboard
Advanced Reports, with Waillo Insights
Payments
Premium Support (Dedicated CSR – Knowledgebase, Live Chat and Email)
Ad Free
Broadcasts and Alerts
Waivers/Forms
Customer satisfaction and net promoter surveys
Document Upload
Multi-location analytics
Integrations
Central Booking Hub
Webhooks and API Access
Feature customization
SSO
Staff Scheduling
Waillo AI Chat
Desk assignments and ticket routing
Auto-Complete Address Field
Virtual Service
Sandbox environment
Invoicing by department
Fixed Pricing
Volume and term discounts
Events mode
Custom user roles
Service Locator Map
Service Level Agreement

WaitWell
Campus

Designed for campuses with complex, multi-department service needs that require billing certainty and term discounts.

Contact for custom pricing

Talk to Sales

Unlimited locations and staff accounts
Custom SMS allowance per month
Unlimited queues (synced appointments and walk-ins, with AI wait time estimator)
Appointment booking and management
Unlimited 2-way messaging (advanced communication templates)
Dashboard
Advanced Reports, with Waillo Insights
Payments
Premium Support (Dedicated CSR – Knowledgebase, Live Chat and Email)
Ad Free
Broadcasts and Alerts
Waivers/Forms
Customer satisfaction and net promoter surveys
Document Upload
Multi-location analytics
Integrations
Central Booking Hub
Webhooks and API Access
Feature customization
SSO
Staff Scheduling
Waillo AI Chat
Desk assignments and ticket routing
Auto-Complete Address Field
Virtual Service
Sandbox environment
Invoicing by department
Fixed Pricing
Volume and term discounts
Events mode
Custom user roles
Service Locator Map
Service Level Agreement

Talk to Sales View Full Feature Comparison

Large, multi-service businesses are switching to WaitWell (and loving it)

Wellington-Dufferin-Guelph public health icon

Compare all features

Starter

Basic

Enterprise

Campus

	Starter	Basic	Enterprise	Campus
General The tools and support you need to get up and running fast.
Dedicated Customer Support Representative A dedicated support representative assists with configuration, training, and ongoing support.
Cloud-Based SaaS Solution WaitWell is cloud-based and accessible through a browser. No additional software is required. Feature and security updates are made automatically through the cloud.
Branding Incorporate your brand’s logo and color palette throughout to deliver a consistent employee and customer experience.
Multi-Location Support Customize WaitWell at the location level including services, hours of operation, appointment types, and more.
Payments Support digital payments tied to visits and services.
2-way Communication (Web, Email & SMS) Facilitate two way communication during a visit using web messaging and email.
Notification Threshold Plan threshold for messages exchanged by staff and visitors using SMS and Email.	100 per month	250 per month	Custom	Custom
Ad Free Remove third party ads to keep the experience fully on brand for staff and visitors.
Broadcasts and Alerts Share service updates and alerts instantly across active visits and waiting audiences.
Fixed Pricing Predictable, fixed pricing with no usage surprises.
Volume and Term Discounts Reduced pricing for higher usage volumes and longer commitments.
Staff Scheduling Manage staff schedules alongside customer/visitor queuing and booking
Waillo AI chat Support real time questions about wait times, appointment availability, and services.
Queue Management System Replace your in-person lineup with a virtual queue.
Multi-Channel Queue Enable customers to join your queue via QR code, website link, or onsite kiosk.
Single Screen Management Manage your virtual queue from a single screen.
Virtual Queues with AI Wait Times Provide customers with accurate, AI-calculated wait times.	1	2	Unlimited	Unlimited
Two-Stage Waiting Set your waiting room capacity and notify customers when there’s space inside.
Capacity Management Define a set capacity for your waiting area, and enable customers to wait outside the waiting room.
Service Types Create unlimited service types and queues.
Ticket Management Route, transfer, or prioritize individual tickets.
Queue Control Allow queue holds and set hours and days the queue is open or closed.
Custom Fields Create unique fields for customers to complete prior to joining the queue.
Custom Buttons Create shortcuts that streamline ticket actions.
Real-Time Dashboard See an overview of key operational statistics like customers currently waiting, peak waiting, being served, cancellations, and more.
Service Locator Map Embed maps to your website showing real-time availability and wait times
Callback Queue Allow visitors to join a queue online and receive a callback when it is their turn.
Workflow Automation Guide customers through multi-step flows with sequenced instructions, notifications, and approvals.
Document Upload Allow visitors to upload required documents ahead of or during their visit.
Communication Templates Leverage and customize pre-built templates for customer communication at every step of the journey.	Basic
Waivers and Forms Request, verify, and upload customer waivers or intake documents.
Desk Assignments and Ticket Routing Assign and route tickets to the right staff after check-in and appointment validation.
Auto Complete Address Field Reduce typing errors and speed up form entry.
Industry Specific Modes Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more.
Appointments Easily manage in-person, virtual, booked, and walk-in appointments in one place.
Appointment Bookings & Management Integrate walk-in appointments into your schedule while prioritizing booked customers.
Automated Appointment Reminders Automate appointment reminders, wait time updates, and more via text or email.
Virtual Service Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.
Virtual Service Deliver quality service remotely with secure virtual meetings.
Microsoft Teams Integrate Microsoft Teams meetings with your calendar and queue.
Google Meet Integrate Google Meet meetings with your calendar and queue.
Zoom Integrate Zoom meetings with your calendar and queue.
Accessibility Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.
Kiosk Customers can join the queue from an on-premise device (tablet or kiosk stand).	Bring your own hardware, or purchase devices through WaitWell.
Waitlist Display Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status. Create custom automated voice notifications to let customers know it’s their turn.
Multi-Language Support Deliver multilingual content and real-time communications with language detection and dynamic translation.
Central Booking Hub Manage in-person or phone bookings across locations, with role-based access limiting staff to the info they need.
Customer Insights Deliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place.
Customer Satisfaction Survey Request reviews from customers after service has been delivered.
Net Promoter Score Measure customer loyalty by asking how likely visitors are to recommend the service.
Notes Add notes to a customer’s profile to create more efficiency for future visits.
Analytics and Reporting See real-time data for operational efficiency, performance, and satisfaction.
Dashboard Get a real-time overview of key operational statistics.
Same-Day Data Exports Generate reports in real time or for past timeframes, and export them to Excel.
Dynamic Report Generation Generate reports in real-time and export to Excel.
Available Reports Get unlimited access to 35+ templated reports.	2	2	35+ (Including Waillo Insights)	35+ (Including Waillo Insights)
Multi-Location Advanced Analytics Filter by location and make comparisons between locations, service types, and queues.
Customer Data Import Import customer data from external data sources.
Waillo AI Insights Identify issues and opportunities through AI powered analysis.
Service Goal Setting Set and track goals for wait times and service times by location.
Integrations Integrate with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API.
Out-of-the-box Get started quickly with prebuilt features and integrations that work without custom setup.
Custom Integrations Connect WaitWell with your existing systems through tailored integrations and APIs.
Webhooks Send real-time event updates to other systems automatically.
Open API Access an open API to connect WaitWell with your existing systems and workflows.
Security & Performance Our advanced cloud architecture delivers enterprise-grade security and performance.
Service Level Agreement (SLA) Agreement stipulating up-time commitments.
Single Sign-On & Multi-Factor Authentication SAML integration with various tools.
Redundancy Servers run in parallel and replicate data in real time. Servers fail over to parallel servers to ensure continuity of service without disruption.
Performance Monitoring An elastic load balancer between servers ensures fast, consistent system performance.
Role-Based Access Control Control system access by assigning permissions based on user roles.	Basic	Basic	Advanced	Advanced
Custom user roles Create custom user roles to control access and permissions.
Data Residency Servers are located across North America to meet data residency requirements
Audit Logging Track system activity and user actions over time.
Backup and Recovery Protect data with secure backups and fast restoration.
Data Anonymization Remove identifying details to protect user privacy.
Governance System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks.
Support Basic Support gets you started with digital assistance. Essential Support sits in between, while Premium Support includes in depth training and full implementation.
Tier Included with implementation fee	Starter	Basic	Premium	Premium
Channels Support reliably available via these channels.	Support via standard channels: Knowledgebase and Online Chat	Dedicated support contact by Email and standard channels	Dedicated support contact by Phone, Email and standard channels	Dedicated support contact by Phone, Email and standard channels
Availability Availability for support outside of major service disruptions, which are addressed within 4 hours for all support tiers.	Monday to Friday: 9am–5pm MST, replies within 48 hours	Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours.	Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours.	Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours.
Staff Training Comprehensive onboarding sessions			Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both.	Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both.
Initial Implementation and Configuration Setup assistance to ensure WaitWell is configured according to your organization’s specific requirements.			A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week.	A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week.
Invoicing by Business Unit Separate billing by business unit for clearer cost allocation
Setup by Division Customized setup and preferences to ensure separation, e.g by region or department.
Sandbox Environment Access to a testing environment where you can safely explore features and configurations without impacting live data.
Customized location templates for configuration, waivers, forms, etc Pre-built, modifiable templates for streamlined setup	Only during initial setup; please refer to the knowledge base thereafter.	Only during initial setup; please refer to the knowledge base thereafter.
SSO Integration Integrate WaitWell with your organization’s existing authentication system.
API Library Extend WaitWell’s functionality and integrate with other systems.
Business Reviews Regular review sessions to align WaitWell’s features with your business goals and track performance.			Quarterly	Quarterly
Invitation to participate in periodic product sessions Access to exclusive sessions where you can learn about upcoming features, provide feedback, and influence future updates.
Customization Credits Custom development & integrations tailored to your needs.

Compare

With

Feature

General The tools and support you need to get up and running fast.
Dedicated Customer Support Representative A dedicated support representative assists with configuration, training, and ongoing support.
Cloud-Based SaaS Solution WaitWell is cloud-based and accessible through a browser. No additional software is required. Feature and security updates are made automatically through the cloud.
Branding Incorporate your brand’s logo and color palette throughout to deliver a consistent employee and customer experience.
Multi-Location Support Customize WaitWell at the location level including services, hours of operation, appointment types, and more.
Payments Support digital payments tied to visits and services.
2-way Communication (Web, Email & SMS) Facilitate two way communication during a visit using web messaging and email.
Notification Threshold Plan threshold for messages exchanged by staff and visitors using SMS and Email.	100 per month	250 per month	Custom	Custom	100 per month	250 per month	Custom	Custom
Ad Free Remove third party ads to keep the experience fully on brand for staff and visitors.
Broadcasts and Alerts Share service updates and alerts instantly across active visits and waiting audiences.
Fixed Pricing Predictable, fixed pricing with no usage surprises.
Volume and Term Discounts Reduced pricing for higher usage volumes and longer commitments.
Staff Scheduling Manage staff schedules alongside customer/visitor queuing and booking
Waillo AI chat Support real time questions about wait times, appointment availability, and services.
Queue Management System Replace your in-person lineup with a virtual queue.
Multi-Channel Queue Enable customers to join your queue via QR code, website link, or onsite kiosk.
Single Screen Management Manage your virtual queue from a single screen.
Virtual Queues with AI Wait Times Provide customers with accurate, AI-calculated wait times.	1	2	Unlimited	Unlimited	1	2	Unlimited	Unlimited
Two-Stage Waiting Set your waiting room capacity and notify customers when there’s space inside.
Capacity Management Define a set capacity for your waiting area, and enable customers to wait outside the waiting room.
Service Types Create unlimited service types and queues.
Ticket Management Route, transfer, or prioritize individual tickets.
Queue Control Allow queue holds and set hours and days the queue is open or closed.
Custom Fields Create unique fields for customers to complete prior to joining the queue.
Custom Buttons Create shortcuts that streamline ticket actions.
Real-Time Dashboard See an overview of key operational statistics like customers currently waiting, peak waiting, being served, cancellations, and more.
Service Locator Map Embed maps to your website showing real-time availability and wait times
Callback Queue Allow visitors to join a queue online and receive a callback when it is their turn.
Workflow Automation Guide customers through multi-step flows with sequenced instructions, notifications, and approvals.
Document Upload Allow visitors to upload required documents ahead of or during their visit.
Communication Templates Leverage and customize pre-built templates for customer communication at every step of the journey.	Basic				Basic
Waivers and Forms Request, verify, and upload customer waivers or intake documents.
Desk Assignments and Ticket Routing Assign and route tickets to the right staff after check-in and appointment validation.
Auto Complete Address Field Reduce typing errors and speed up form entry.
Industry Specific Modes Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more.
Appointments Easily manage in-person, virtual, booked, and walk-in appointments in one place.
Appointment Bookings & Management Integrate walk-in appointments into your schedule while prioritizing booked customers.
Automated Appointment Reminders Automate appointment reminders, wait time updates, and more via text or email.
Virtual Service Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.
Virtual Service Deliver quality service remotely with secure virtual meetings.
Microsoft Teams Integrate Microsoft Teams meetings with your calendar and queue.
Google Meet Integrate Google Meet meetings with your calendar and queue.
Zoom Integrate Zoom meetings with your calendar and queue.
Accessibility Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.
Kiosk Customers can join the queue from an on-premise device (tablet or kiosk stand).	Bring your own hardware, or purchase devices through WaitWell.
Waitlist Display Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status. Create custom automated voice notifications to let customers know it’s their turn.
Multi-Language Support Deliver multilingual content and real-time communications with language detection and dynamic translation.
Central Booking Hub Manage in-person or phone bookings across locations, with role-based access limiting staff to the info they need.
Customer Insights Deliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place.
Customer Satisfaction Survey Request reviews from customers after service has been delivered.
Net Promoter Score Measure customer loyalty by asking how likely visitors are to recommend the service.
Notes Add notes to a customer’s profile to create more efficiency for future visits.
Analytics and Reporting See real-time data for operational efficiency, performance, and satisfaction.
Dashboard Get a real-time overview of key operational statistics.
Same-Day Data Exports Generate reports in real time or for past timeframes, and export them to Excel.
Dynamic Report Generation Generate reports in real-time and export to Excel.
Available Reports Get unlimited access to 35+ templated reports.	2	2	35+ (Including Waillo Insights)	35+ (Including Waillo Insights)	2	2	35+ (Including Waillo Insights)	35+ (Including Waillo Insights)
Multi-Location Advanced Analytics Filter by location and make comparisons between locations, service types, and queues.
Customer Data Import Import customer data from external data sources.
Waillo AI Insights Identify issues and opportunities through AI powered analysis.
Service Goal Setting Set and track goals for wait times and service times by location.
Integrations Integrate with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API.
Out-of-the-box Get started quickly with prebuilt features and integrations that work without custom setup.
Custom Integrations Connect WaitWell with your existing systems through tailored integrations and APIs.
Webhooks Send real-time event updates to other systems automatically.
Open API Access an open API to connect WaitWell with your existing systems and workflows.
Security & Performance Our advanced cloud architecture delivers enterprise-grade security and performance.
Service Level Agreement (SLA) Agreement stipulating up-time commitments.
Single Sign-On & Multi-Factor Authentication SAML integration with various tools.
Redundancy Servers run in parallel and replicate data in real time. Servers fail over to parallel servers to ensure continuity of service without disruption.
Performance Monitoring An elastic load balancer between servers ensures fast, consistent system performance.
Role-Based Access Control Control system access by assigning permissions based on user roles.	Basic	Basic	Advanced	Advanced	Basic	Basic	Advanced	Advanced
Custom user roles Create custom user roles to control access and permissions.
Data Residency Servers are located across North America to meet data residency requirements
Audit Logging Track system activity and user actions over time.
Backup and Recovery Protect data with secure backups and fast restoration.
Data Anonymization Remove identifying details to protect user privacy.
Governance System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks.
Support Basic Support gets you started with digital assistance. Essential Support sits in between, while Premium Support includes in depth training and full implementation.
Tier Included with implementation fee	Starter	Basic	Premium	Premium	Starter	Basic	Premium	Premium
Channels Support reliably available via these channels.	Support via standard channels: Knowledgebase and Online Chat	Dedicated support contact by Email and standard channels	Dedicated support contact by Phone, Email and standard channels	Dedicated support contact by Phone, Email and standard channels	Support via standard channels: Knowledgebase and Online Chat	Dedicated support contact by Email and standard channels	Dedicated support contact by Phone, Email and standard channels	Dedicated support contact by Phone, Email and standard channels
Availability Availability for support outside of major service disruptions, which are addressed within 4 hours for all support tiers.	Monday to Friday: 9am–5pm MST, replies within 48 hours	Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours.	Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours.	Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours.	Monday to Friday: 9am–5pm MST, replies within 48 hours	Monday to Friday: 7am–7pm MST, with a 24-hour response time within these hours.	Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours.	Monday to Friday 6am–8pm MST, Saturday and Sunday 7am–7pm MST, with a 4-hour response time within these hours.
Staff Training Comprehensive onboarding sessions			Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both.	Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both.			Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both.	Admins and users receive separate training, with options for train-the-trainer, train-the-agent, or both.
Initial Implementation and Configuration Setup assistance to ensure WaitWell is configured according to your organization’s specific requirements.			A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week.	A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week.			A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week.	A six-stage, consultative approach with unlimited revisions, full project management, and on-call support during onboarding week.
Invoicing by Business Unit Separate billing by business unit for clearer cost allocation
Setup by Division Customized setup and preferences to ensure separation, e.g by region or department.
Sandbox Environment Access to a testing environment where you can safely explore features and configurations without impacting live data.
Customized location templates for configuration, waivers, forms, etc Pre-built, modifiable templates for streamlined setup	Only during initial setup; please refer to the knowledge base thereafter.	Only during initial setup; please refer to the knowledge base thereafter.			Only during initial setup; please refer to the knowledge base thereafter.	Only during initial setup; please refer to the knowledge base thereafter.
SSO Integration Integrate WaitWell with your organization’s existing authentication system.
API Library Extend WaitWell’s functionality and integrate with other systems.
Business Reviews Regular review sessions to align WaitWell’s features with your business goals and track performance.			Quarterly	Quarterly			Quarterly	Quarterly
Invitation to participate in periodic product sessions Access to exclusive sessions where you can learn about upcoming features, provide feedback, and influence future updates.
Customization Credits Custom development & integrations tailored to your needs.

Let’s create the best plan for your business together

Talk to Sales

Frequently Asked Questions

How much does WaitWell cost?

WaitWell offers four plans: Starter at $29/month per location, Basic at $55/month per location, and Enterprise and Campus, which are custom-priced. Starter suits a single location with up to 100 visits per month; Basic suits businesses with fewer than 3,000 visits per month; and Enterprise and Campus are designed for larger or multi-department organizations needing billing certainty and term discounts.

Is there a free trial or a free plan?

WaitWell’s published plans start at $29/month per location for Starter, and all plans are arranged by contacting the sales team, who build a package based on your number of locations, users, and goals. For current trial availability, Contact Sales.

What’s the difference between the Starter and Basic plans?

Starter covers one location with a single virtual queue, 100 SMS per month, and basic reports and support. Basic adds unlimited locations and staff accounts, a second virtual queue, 250 SMS per month, advanced reports, multi-location analytics, two-stage waiting, an ad-free experience, broadcasts and alerts, and waivers and forms.

Which plan includes integrations, SSO, and API access?

Integrations, custom integrations, webhooks, open API access, and SSO are included on the Enterprise and Campus plans. These plans also add features such as Waillo AI Insights, the Central Booking Hub, staff scheduling, virtual service, a sandbox environment, custom user roles, and a Service Level Agreement.

Is WaitWell priced per location or per user?

WaitWell’s Starter and Basic plans are priced per month per location, and all plans include unlimited staff accounts (Starter is limited to one location). Enterprise and Campus plans offer custom pricing with fixed-pricing options and volume and term discounts.

Does WaitWell charge for SMS messaging?

Each plan includes a monthly SMS allowance — 100 messages on Starter, 250 on Basic, and a custom allowance on Enterprise and Campus — with top-ups available if you exceed your allowance.

What kind of support and onboarding is included?

Support scales by plan: Starter includes knowledge base and live chat; Basic adds email support; and Enterprise and Campus include premium support with a dedicated representative reachable by phone, email, and standard channels. Enterprise and Campus also include a six-stage, consultative implementation with unlimited revisions, full project management, and on-call support during onboarding week.

Can my organization buy several lower-tier (Starter or Basic) plans for different teams instead of one Enterprise plan?

Our plans are licensed per organization, not per team. If you have several teams or departments that need access, the Enterprise plan is designed exactly for that — it consolidates everyone under one account with centralized billing, admin controls, and provisioning, and it usually works out more cost-effective at scale. If you’re not sure which plan fits your structure, reach out to our sales team and we’ll help you find the right setup.