The privacy and security of personal information is very important to WaitWell Inc. (“WaitWell”, “we” or “our”). It is WaitWell’s policy to protect and respect the privacy of personal information in accordance with applicable privacy laws. This Privacy Policy (this “Policy”), as amended from time to time, explains WaitWell’s privacy and security practices with respect to all personal information in the possession and control of WaitWell, and may be supplemented by specific policies, procedures, and practices. Please read this Policy carefully to understand our policies and practices for collecting, using and disclosing your personal information.

GENERAL INFORMATION & APPLICATION

WaitWell provides queue management software that enables companies, businesses, and organizations (each a “WaitWell Customer”) to manage and optimize their customer flow, appointments, and service delivery across one or more locations or service channels (the “WaitWell Platform”). WaitWell’s relationship with each WaitWell Customer is governed by a customer agreement (“Customer Agreement”).

If a company or organization you interact with is a WaitWell Customer that uses the WaitWell Platform, WaitWell may collect and process personal information about you from and on behalf of that WaitWell Customer, in accordance with their instructions and the terms of the applicable Customer Agreement. This includes situations where you check in, join a queue, book an appointment, or are otherwise managed by the WaitWell Customer through the WaitWell Platform. To understand how your personal information is being collected, used, and shared, please review the privacy notice of the WaitWell Customer you interact with, or contact them directly for more information on their privacy practices, including for access to information or personal information deletion requests. That WaitWell Customer is responsible for responding to requests to access or delete your personal information.

We have developed this Policy to describe:

• How we collect, use, disclose, and protect your personal information;
• The purposes for which we collect, use, and disclose your personal information;
• The types of personal information we may collect, use, and disclose; and
• Our practices for collecting, using, and disclosing personal information.

This Policy applies to:

• Any website that WaitWell operates, and which displays or links to this Policy (each a “Site”, collectively, the “Sites”);
• The WaitWell Platform, which may be used by you when you check in, join a queue, book an appointment, or otherwise interact with a WaitWell Customer; and
• All in-person interactions with WaitWell, as well as any tools, mail, email, web or other electronic chats between you and WaitWell (together with the Sites and the WaitWell Platform, the “Services”).

WHY DOES WAITWELL COLLECT PERSONAL INFORMATION?

WaitWell may collect personal information from individuals for the following purposes:

• To provide the Services to WaitWell Customers in accordance with the applicable Customer Agreement, including to enable WaitWell Customers to manage queues, check-ins, appointments, and customer flow;
• To notify individuals of their queue position, estimated wait times, appointment reminders, and service readiness;
• To administer, plan, and manage the relationship with individuals and to communicate with individuals;
• To establish, maintain, and manage online accounts;
• To provide individuals with requested information, products and/or services;
• To protect the security and integrity of WaitWell systems;
• To screen for and prevent risk or fraud, authenticate account access, and investigate or address unauthorized or inappropriate use of WaitWell’s products and services;
• To better understand how WaitWell may improve its products and services, to develop and conduct its business and operations, and for other internal business purposes;
• To generate reports, analytics, and insights for WaitWell Customers regarding queue performance, wait times, and service delivery metrics;
• To provide WaitWell Customers with information on current and future products, services or other developments with respect to WaitWell (in accordance with Canada’s Anti-Spam Legislation – see below); and
• To comply with applicable legal and regulatory requirements or to protect WaitWell’s legal rights and property;

(collectively, the “Authorized Purposes”).

The type of personal information that WaitWell may collect from individuals includes, for example, first and last names, email address, phone number, and other information that individuals choose to provide. WaitWell does not collect any financial information. All payment processing is handled by Stripe. Please see Stripe’s privacy policy for more information regarding the collection and use of financial information: https://stripe.com/en-ca/privacy.

WaitWell may collect personal information for other purposes where it has a legal duty or right to do so or where WaitWell has a good faith belief that it is necessary to protect the property or rights of WaitWell. WaitWell does not collect personal information for any other purposes, unless it or the WaitWell Customer has the consent of the individual to whom it relates.

HOW DOES WAITWELL COLLECT PERSONAL INFORMATION?

WaitWell only collects personal information about an individual with the individual’s knowledge and consent. Generally, this means that WaitWell collects personal information directly from the individual to whom it relates or from a WaitWell Customer who has confirmed that it has obtained informed consent to share such personal information with WaitWell. Personal information may be collected through the Services. Occasionally, WaitWell may collect personal information from third party sources, but only with the knowledge and consent of the individual or where otherwise authorized by law.

Visitors to WaitWell’s Sites should also be aware that anonymous technical information may be collected by WaitWell as a result of a visit to WaitWell’s Sites. For example, this information may include the visitor’s IP address, browser type, operating system, domain name, access times, referring website addresses, the individual web pages or products that you view, and information about how you interact with the Sites. WaitWell uses this anonymous technical information for purposes such as diagnosing problems with WaitWell’s servers, improving the operation and content of WaitWell’s Sites and compiling aggregate and statistical information. WaitWell will not attempt to link or match such anonymous technical information with any personally identifiable information unless WaitWell has an individual’s consent, WaitWell (or its service providers) have detected or reasonably suspect any unlawful use of the Services or a security breach, or WaitWell has a legal duty or right to do so.

WaitWell may use “cookies” on its Sites. “Cookies” are small text files placed on computers that can collect and store a variety of information. Permanent cookies are stored indefinitely on a user’s hard drive unless manually deleted, while temporary cookies are automatically deleted from the user’s browser upon logging out of a website. Web browsers typically allow users to disable permanent and/or temporary cookies. Usage of a cookie is in no way linked to any personally identifiable information on our Sites.

Please note that WaitWell’s Sites may contain links to other websites. Clicking on those links may allow third parties to collect your personal information. WaitWell is not responsible for the privacy practices used or followed by third parties. You are encouraged to be aware of when you leave WaitWell’s Sites, and to read the privacy statements of each and every website you may visit that may collect personal information from you before you disclose personal information to them.

WHEN DOES WAITWELL USE OR DISCLOSE PERSONAL INFORMATION?

WaitWell only uses or discloses personal information as reasonably required to facilitate the Authorized Purposes listed above. In some cases, WaitWell may share personal information with third party service providers performing functions on WaitWell’s behalf, including, for example, vendors that provide information technology services. Please contact WaitWell at the coordinates set out below for more information about how WaitWell shares your personal information with third party service providers.

WaitWell may use Google Analytics to help it understand how individuals use its Sites. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

WaitWell does not otherwise use or disclose personal information unless WaitWell has an individual’s consent, WaitWell has a good faith belief that disclosure of the information is necessary to protect the rights or property of WaitWell, or WaitWell has a legal duty or right to do so. WaitWell does not rent, sell or trade customer lists or other personal information.

CONSENT – IS THERE A CHOICE?

Individuals provide their consent to the collection, use, and disclosure of personal information by WaitWell when they provide their information to WaitWell or use the Services. Individuals can deny or withdraw their consent to WaitWell’s collection, use and disclosure of their personal information at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, WaitWell may not be able to provide, or continue providing, part or all of the applicable Services to you or the WaitWell Customer you interact with.

• If you are an individual who interacts with a WaitWell Customer through the WaitWell Platform, the WaitWell Customer you interact with is responsible for obtaining appropriate consent from you for the personal information they collect, use, store, transfer and disclose. For more information regarding the implications of withdrawing consent, please contact the WaitWell Customer you interact with.
• For further clarity, if you have accessed or used the Services as an individual (and not in connection with a WaitWell Customer), then you may contact WaitWell directly for more information regarding the implications of withdrawing consent.

If you are a WaitWell Customer, you acknowledge that you have obtained appropriate consents from each individual whose personal information you have collected through the Services or otherwise shared with or made available to WaitWell. WaitWell Customers are responsible for compliance with applicable privacy laws governing the obtaining of consent and the collection, storage, use and transfer of personal information, including for responding to access to information or personal information deletion requests.

WaitWell may use personal information to inform WaitWell Customers of current and/or new products, services or other developments that WaitWell believes will be of interest to WaitWell Customers in accordance with applicable laws including Canada’s Anti-Spam Legislation. Such communications may be made by way of telephone, text message, direct messaging, e-mail, fax or regular mail. WaitWell Customers provide their consent to WaitWell contacting them in this manner when they purchase a WaitWell product or use the Services. WaitWell Customers may opt out of receiving such communications by, where applicable, clicking on the “unsubscribe” link located on the bottom of WaitWell’s e-mails or by contacting WaitWell at the address below. Please note that, after you unsubscribe or otherwise withdraw your consent, WaitWell may still send electronic communications to you in certain limited circumstances, such as to provide you with Service notifications or to provide information that WaitWell is legally obligated to provide you.

HOW DOES WAITWELL PROTECT THE SECURITY OF PERSONAL INFORMATION?

WaitWell has in place reasonable policies, procedures and safeguards (including physical, technological and organizational measures) designed to protect the security of personal information under its control (for more information about WaitWell’s policies, procedures, and safeguards, please visit: https://app.drata.com/trust/507e8f73-cfae-4332-9afb-979d06f43b94). The protection of personal information is of paramount concern to WaitWell, and WaitWell is prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable privacy laws.

WaitWell makes every reasonable effort to ensure that personal information is accurate and complete. WaitWell relies on individuals to notify WaitWell or the relevant WaitWell Customer, where applicable, if there is a change to their personal information that may affect their relationship with WaitWell.

WaitWell retains personal information only as long as is reasonable to fulfill the purposes for which the information was collected, in accordance with its contractual commitments to WaitWell Customers, or for legal or business purposes.

DOES WAITWELL PROVIDE ACCESS TO PERSONAL INFORMATION?

WaitWell will provide individuals with access to the personal information WaitWell holds about them in accordance with applicable laws. WaitWell reserves the right to require that any request for access to personal information be made in writing. Generally, there is no cost for such access. However, WaitWell reserves the right to charge such costs on a case-by-case basis in accordance with applicable laws. The individual will be notified in advance if charges apply.

For greater certainty, if you interact with a WaitWell Customer through the WaitWell Platform, requests for access to or correction of the personal information that WaitWell holds about you must be made through that WaitWell Customer.

WaitWell will correct or amend the personal information in its files where it can be shown that the information is incorrect or incomplete.

STORAGE AND PROCESSING

WaitWell will store the personal information on its internal servers and/or with its service providers. WaitWell’s service providers may store and process personal information in Canada or the United States. WaitWell transfers your personal information in compliance with applicable data protection laws and has taken appropriate technical, organizational, and legal steps to secure this information.

CONTACT WAITWELL

For further information about WaitWell’s privacy practices, to make a request for access to personal information, or to exercise any other rights outlined in this Privacy Policy, please contact WaitWell’s Privacy Officer at the following address:

Steven Vander Meulen

[email protected]

WaitWell reserves the right to change this Privacy Policy at any time in accordance with applicable laws. Please check our website for updates to this Privacy Policy.

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