WaitWell named top performer in patient scheduling

Patient scheduling is messy. WaitWell is helping providers clean it up with tools that make life easier for staff and better for patients. In G2’s Summer 2025 reports, the platform was named a top high performer in the patient scheduling category, backed by consistently high scores from verified users. Without fanfare, WaitWell is steadily delivering results beyond expectations, beyond what many other tools in the space are achieving.

G2’s rankings, based on real customer feedback and product performance, reveal just how well WaitWell is doing:

• 95% likelihood to recommend – Users trust WaitWell
• 89% average for meeting requirements – WaitWell consistently delivers on core needs
• 87% ease of setup and 81% implementation score – Known for an easy-to-use platform and rapid, successful deployments
• 84% overall result score – Well above the category average

These scores only begin to capture how WaitWell is transforming patient flow, easing admin strain, and improving the care experience across the board.

Making clinic operations clearer, not harder

For many clinics, the move to WaitWell has marked a turning point – not just in how they schedule patients, but in how their front-desk teams work and how patients feel the moment they arrive.

Agnie Machin, Clinic Manager at University Reproductive Associates, shared how WaitWell helped transform their check-in process:

“WaitWell helped us manage the entire process, and we no longer need someone outside checking patients in. Our staff is back inside being productive.”

Agnie Machin, Clinic Manager, University Reproductive Associates

She added that digitizing the check-in experience has dramatically reduced tension in the waiting room:“We no longer deal with patients arguing about who arrived first or asking how long they have to wait. They check in via QR code and know their position in line.”

This transparency and simplicity have made it easier for staff to focus on care, and for patients to feel seen and supported.

A better experience, from start to finish

What if the patient journey felt less like a process and more like a promise of clarity, respect, and time well spent?

For many clinics, labs, and urgent care centers, WaitWell is turning that into reality. While often recognized for its scheduling capabilities, the platform reaches far beyond appointment booking. It reshapes the entire service flow – from the first click to the final follow-up – making every step feel intentional.

“Our waiting room used to be full of frustrated people. Now it’s calm. Patients walk in minutes before their appointment and leave feeling like they’ve received the VIP treatment.”

Gregory Davies, President, Avantia Medical Imaging and Restorative Health

That calm isn’t just good luck, it’s good systems. WaitWell’s queue management adapts to real-time demand. Its virtual check-in tools support both in-person and telehealth workflows. Two-way SMS messaging eliminates the back-and-forth that clogs up front desks. And automated follow-ups ensure patients feel heard, not just processed.

For providers, the result is a quieter phone, a clearer schedule, and a team that can actually breathe. For patients, it’s a sense that someone is looking out for them, not just squeezing them in.

At University Reproductive Associates, Machin saw tension melt away from the waiting room:

“We no longer need someone standing outside to manage check-ins. The system handles it. And we’ve stopped getting complaints about who arrived first – everyone knows where they stand.”

This kind of transparency builds trust. And that trust is showing up in places like Google reviews. “Before WaitWell,” Davies added, “our online reputation didn’t reflect the quality of our care. Now it does. Reviews are up tenfold. And it’s not just quantity – it’s gratitude.”

In healthcare, where time is tight and patience is thinner, small process changes create big shifts in experience. WaitWell isn’t loud about it – but its presence is felt in every easier check-in, every calmer front desk, every review that begins with, “I didn’t expect this to be so smooth.”

WaitWell is not just a scheduling platform

While WaitWell stands out for patient scheduling, G2 also recognized the platform’s broader capabilities. WaitWell was named a:

• High performer in online appointment scheduling, queue management, and visitor management
• Momentum leader in online appointment scheduling
• Winner of best support and easiest to do business with in the small business category

These awards reflect the platform’s growing role across multiple touchpoints in the patient journey and its ability to support both small clinics and enterprise-level providers with the same level of care, simplicity, and flexibility.

Earning trust where it matters

Healthcare organizations face increasing pressure to improve patient access while working with limited staff and growing administrative demands. WaitWell is proving to be an essential partner in this challenge, not just by providing tools, but by enabling better experiences on both sides of the front desk.

Its high marks on G2 are more than just a badge of honor – they’re a reflection of what users experience every day: fewer bottlenecks, happier staff, and more satisfied patients.