Learn how Avantia Medical Imaging & Restorative Health Clinic enhanced the patient experience by cutting wait times, minimizing waiting room congestion, and optimizing administrative processes, allowing staff to prioritize patient care.
Avantia Medical Imaging Clinic, renowned for its advanced diagnostic services, faced the common challenges of managing high patient volumes in a busy healthcare setting. Long wait times and crowded waiting rooms negatively impacted patient satisfaction and placed significant strain on administrative staff. To address these issues and improve the overall patient experience, in July 2023 Avantia implemented WaitWell, a queue management system designed to enhance operational efficiency and streamline patient flow.
Avantia Medical Imaging & Restorative Health Clinic
July 2022
Healthcare
Avantia Medical Imaging Clinic faced the challenges of long wait times, overcrowded waiting rooms, and administrative strain, impacting both patient satisfaction and staff efficiency. To address these issues, Avantia implemented WaitWell, a digital queue management system, aimed at improving patient flow and optimizing clinic operations.WaitWell allows patients to join the queue remotely or on-site and receive real-time updates, enabling them to arrive just in time for their appointments.
“Patient confidence in our services has increased dramatically. They are constantly telling us that they love that they can wait their turn in line from the office or home while getting regular and accurate updates about their appointment time. WaitWell has been a game changer for both our patients and for us.”
Gregory Davies
President, Avantia Medical Imaging & Restorative Health
This solution has greatly reduced waiting room congestion, improved the patient experience, and freed up staff from manual administrative tasks, allowing them to focus on providing high-quality care.
Avantia Medical Imaging Clinic, a busy healthcare provider, faced significant challenges due to high patient volumes in their waiting room. While the demand reflected the clinic’s commitment to quality care, it also led to frequent issues with extended wait times and overcrowded conditions. The administrative staff, responsible for managing numerous patient inquiries and appointment scheduling both in person and over the phone, often struggled to keep up.
This high volume of activity sometimes hindered their ability to maintain consistent service standards, leading to patient frustrations and an increase in negative reviews. The growing dissatisfaction among patients highlighted the need for a more effective solution to enhance the patient experience and improve operational efficiency.
Avantia Medical Imaging Clinic adopted WaitWell to address the issues of high patient volumes and operational inefficiencies. WaitWell transformed the patient experience by allowing individuals to join the queue remotely or through an on-site QR code, which alleviated waiting room congestion and created a more pleasant environment. This approach offered patients real-time updates and the flexibility to wait from home or the office, greatly enhancing their overall satisfaction.
For staff, WaitWell provided a comprehensive solution by automating patient notifications and streamlining administrative tasks. This reduced the need for manual interactions, allowing staff to focus on other critical functions and improving overall efficiency. The implementation of WaitWell led to a noticeable increase in positive Google Reviews, demonstrating the solution’s effectiveness in enhancing patient experiences and operational performance.
Since implementing WaitWell, Avantia Medical Imaging & Restorative Health Clinic has seen sustained improvements in patient satisfaction and clinic operations. With over 820 Google reviews and an impressive 4.7-star rating, patient feedback continues to validate the positive impact of the system. WaitWell provides real-time queue updates that patients appreciate, allowing them to manage their time more flexibly and arrive just before their appointments. This change has significantly reduced waiting room congestion and eased pressure on the reception team, who can now focus on their core duties without managing impatient patients.
The clinic staff have also experienced a boost in morale, supported by the steady stream of positive patient reviews and direct feedback. The ability to quickly respond to patient suggestions has helped Avantia continuously refine their processes. Looking ahead, the clinic is confident that WaitWell will continue to adapt alongside evolving patient volumes and service needs, ensuring that high-quality care remains the priority
WaitWell keeps them coming back.
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