What’s new at WaitWell – April 2026

👋 Hi WaitWell Community,

Big updates this month! We’ve made scheduling smarter, reporting deeper, and the customer experience more visual and intuitive. Staff have more visibility into their shifts, managers have better tools to track hours and adherence, and finding your nearest location just got easier for customers. Plus faster check-ins and simplified holiday management. Here’s what’s new.

A note from the team

We’ve been highlighting customer stories lately – and we’d love to hear yours. If you’ve used WaitWell, consider leaving us a quick review on Capterra. It takes about 2 minutes, and as a thank you, we’ll send you a $30 Amazon gift card.

Share your experience: https://www.capterra.com

Product updates:

This release brings multiple improvements across the platform, including a more visual customer experience, smarter scheduling and reporting, better control of the service locator map, and faster check-in workflows.

Richer visual experience for customers

You can now assign icons to services and categories on your customer-facing site, making it easier for people to find what they’re looking for. Staff can also create sales, send payment links, and attach waivers to tickets in a single click – speeding up the most common tasks right from the ticket menu.

Smarter shifts and scheduling with clearer insights into hours worked

We’ve made shifts and scheduling easier to manage, with clearer breakdowns of work time and breaks so managers can quickly review and follow up. Staff now get shift and break reminders by text, email, or push, and breaks can be built right into shifts for a more structured day. On top of that, new reporting gives deeper insight into hours worked, highlighting actual time, over and undertime, and how closely schedules match reality, so you can spot patterns and make smarter staffing decisions.

More control over your service locator map

Two new options give you greater control over how customers find you. You can now limit which locations appear when the map first loads, so customers immediately see the nearest options rather than a cluttered view. You can also set the map to open in satellite view by default, giving customers a more visual and intuitive way to navigate to their nearest location.

Faster check-in with waivers on the spot

You can now attach waivers to a ticket while creating it, with no need to save first. This small change speeds up check-in for both staff and customers.

On the road:

We’ve had a busy month connecting with industry leaders across healthcare and government services. Here’s what we took away:

Healthcare Administration Conference – Toronto

We went to Canada’s leading event for healthcare admin professionals and saw a clear shift – AI is moving from buzzword to bedside. Lots of teams are looking for practical, workflow-friendly solutions, right where WaitWell fits.

Precision Health and Longevity Summit – Calgary

We attended as medical partners alongside Cherry Health at this summit, bringing together leaders in genomics, precision medicine, and digital health. The standout insight: patient experience and operational efficiency are increasingly being treated as clinical outcomes, not just administrative ones. A strong validation of what we’re building.

Healthcare 2.0 Conference  – Las Vegas

We joined healthcare innovators exploring the future of care delivery and digital transformation. The conversation around reducing patient friction points was front and centre – and the appetite for smarter queue and scheduling tools was clear.

Coming up next month

We’ll be on the road again – come find us at any of these upcoming events:

• Florida Tax Collectors Spring Conference (May 3-6)  – An annual gathering for Florida’s tax collectors covering operations, technology, and industry updates. floridataxcollectors.com
• AAMVA Region 2 Conference (May 3-6) – Motor vehicle and law enforcement professionals sharing insights on licensing, identity verification, and road safety. aamva.org
• CAMRT Conference (May 28-30) – Canada’s medical radiation technologists gather for education and networking on imaging and therapy.

Attend an online event with WaitWell

See how service organizations like yours are reducing wait times, improving operations, and creating better experiences for staff and customers.

Join us for our live and on-demand webinar sessions – available whenever works for you.

✅ Watch a live demo of WaitWell

✅ Share your service challenges

✅ Hear success stories and results

✅ Learn from others in your industry

👉 Reserve your spot: https://waitwellsoftware.com/resources/webinars/

New on the blog

We’ve been putting out some practical guides this month – whether you’re evaluating new tools or just curious how WaitWell compares:

📖 Best patient scheduling software

We broke down the top scheduling tools for healthcare organizations, comparing features, integrations, and what actually matters when choosing a platform for a clinic or hospital setting.

📖 Best appointment scheduling software

A cross-industry overview of leading appointment scheduling solutions, with honest guidance on evaluating ease of use, automation, and customer communication features.

📖 Best virtual waiting room software

A guide to virtual waiting room platforms that help manage queues remotely. We cover the key benefits – reduced crowding, real-time updates, and better patient and customer satisfaction – so you can make a confident choice.