What’s new at WaitWell – May 2026

👋 Hi WaitWell Community,

Spring is in full swing, and so is our product team. This month, we’re rolling out some of the most-requested updates yet – from live queue widgets you can embed right on your website, to kiosk improvements for group check-ins, and new flexibility for past-dated appointments. Plus, we’ve been busy on the road connecting with the industries we serve. Here’s everything new at WaitWell.

A note from the team

We’ve been highlighting customer stories lately – and we’d love to hear yours. If you’ve used WaitWell, consider leaving us a quick review on Capterra. It takes about 2 minutes, and as a thank you, we’ll send you a $30 Amazon gift card.

Share your experience: https://www.capterra.com

Product updates

This month’s updates include new ways to display live queue information on your website, improvements to waiver functionality, expanded kiosk capabilities for group check-ins, and more flexibility around appointment reporting. Here’s what’s new in WaitWell.

New website widget

Embed a live queue widget directly on your website so visitors can see real-time wait information before they arrive. Customize the layout and theme colours to match your brand, then add the embed code directly to your site.

You can also display multiple widgets across your website for different queues or locations.

Ongoing availability with start dates

You can now create ongoing availability records with a future start date. Set availability in advance and have it automatically begin on the selected date, then continue repeating indefinitely until changed or removed.

Kiosk support for multiple party members

Kiosks can now create separate tickets for multiple party members when the workflow option “Create new ticket for each party member” is enabled.

If party size is enabled, guests joining as a group will be prompted to add additional names, and individual tickets will automatically be created for each person.

Ability to create past-dated appointments

You can now create past appointments directly from the calendar day or week view for reporting and record-keeping purposes.

A new permission setting has also been added to control access to this feature. By default, Admins have this permission enabled, with the option to extend access to additional roles as needed.

Awards:

🎉 WaitWell has been recognized as one of Calgary’s Top 50 Most Scalable Companies by Scale Up Canada.

The Calgary 50 recognizes high-growth companies that are showing strong potential to scale through innovation, market traction, and long-term business growth. We’re honoured to be included alongside so many exciting Canadian companies.

At WaitWell, our mission is to help organizations create smoother, more connected service experiences for the people they serve. This recognition reflects the incredible work of our team and the continued support of our customers and partners.

Learn more about the Calgary 50 here: Calgary 50 List

On the road:

We’ve had a busy month connecting with industry leaders across DMV, healthcare, and government services.

AAMVA Region 2 Conference | Austin, Texas

We connected with DMV and motor vehicle professionals while also spending time with customers to discuss appointment management, customer flow, and improving the overall DMV experience.

Florida Tax Collectors Conference | Pensacola, Florida

Our team met with tax collector and government service professionals and had the opportunity to connect with customers to talk about reducing wait times and improving operational visibility during busy service periods.

CAMRT Conference | Victoria, British Columbia

At the Canadian Association of Medical Radiation Technologists Conference, we connected with healthcare professionals to discuss patient flow, appointment coordination, and improving service experiences in healthcare settings.

Coming up next month

We’ll be back on the road next month, attending more events across government and healthcare. Come find us at:

TACA Conference

Connecting with tax collector and government service professionals from across the industry.

SIIM Tech Expo

Exploring the latest in healthcare imaging and healthcare technology innovation with industry leaders and partners.

Attend an online event with WaitWell

See how clinics like yours are reducing wait times, improving operations, and reducing front desk strain.

Join us for our live or on-demand webinar sessions – available whenever works for you.

✅ Watch a live demo of WaitWell

✅ Share your clinic challenges

✅ Hear success stories and results

✅ Learn from others in your industry

👉 Reserve your spot: https://waitwellsoftware.com/resources/webinars/

New on the blog

OMV FastPass Louisiana case study: See how OMV FastPass Louisiana used WaitWell to improve customer flow, manage demand surges, and maintain low wait times across four busy tag agency locations.

10 best Waitwhile alternatives: We compare leading Waitwhile alternatives for organizations looking for more flexibility, reporting, and support for complex service environments.

10 best QLess alternatives: Explore top QLess alternatives and compare features like appointment booking, queue management, reporting, and customer communication tools.

Until next time, The WaitWell team 💙