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Help every department in your county reduce wait times and streamline service. Use mobile or kiosk-enabled check-ins, online booking, and real-time analytics. From the Clerk’s to the Tax or Planning and Development office, make better service easy.
County offices are busy. With thousands of citizens and dozens of services, it’s hard to stay on schedule. WaitWell eliminates the chaos with an all-in-one system for virtual queuing, kiosk check-in, appointment booking, and workflow automation.
Eliminate lineups with digital check-ins via kiosk, mobile, web, or QR code. No more physical lines. Give everyone a smoother, more predictable experience.
Track real-time activity and adjust staff or services as needed. Staff love the streamlined workflows to reduce burnout and improve efficiency.
With automated reminders, real-time updates, and optional pre-payment. Let people reschedule easily and stay informed every step of the way.
Let residents check in via QR code, county website, or on-site kiosk, whichever is easiest for them. Whether they’re at the County Clerk’s Office or Social Services, they can choose to wait nearby or get notified when it’s their turn. Staff manage everything from one streamlined screen.
County departments can offer a phone-free check-in experience using on-site kiosks and digital displays. Residents join the queue from a lobby kiosk, while connected TVs show real-time updates on wait times and service order. Staff spend less time managing lines and more time delivering service.
Residents can book appointments online or simply walk in and queue from a kiosk. From title transfers to benefits consultations, staff can handle both appointment and walk-in traffic without breaking a sweat. Prioritizing can be by urgency, service type, or department.
Whether it’s permit processing at Planning or filings at the Tax Office, WaitWell can be configured to connect residents with the right staff at the right time. Custom workflows make sure no one is left waiting in the wrong line, and every visit generates insight for future improvements.
See live and historical data on wait times, kiosk usage, and no-show rates by department. Optimize staffing and reduce bottlenecks across locations, without waiting for complaints to pile up.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
Manage multiple locations and departments through a single dashboard. Configure workflows, kiosk displays, appointment settings, and communication preferences, customized to each location’s needs.
Set up queues, services, and workflows to match each office’s unique needs, whether by department, location, or service type.
Guide visitors to the right desk based on their needs with no staff direction required.
Let residents check in from a kiosk, your website, or by scanning a QR code. Whatever is easiest for them.
See the current or average wait time for any location, service, or provider.
Deliver secure, integrated video and phone appointments directly from the queue.
Show availability and wait times across your website.
Allow customers to prepay for services on their mobile devices, reducing no-shows.
Offer self-serve online scheduling for various government services.
Enable customers to complete and submit forms, waivers, and other documents in advance online.
Serve diverse populations with accessible and multilingual service support.
Work with the WaitWell API to access customer data the way you want.
We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.
The ability to know what type of transaction a customer is here for lets us assign the right staff based on their training. That’s been huge for workflow.
We are extremely pleased with the versatility of WaitWell and the ease with which we can customize the program to meet our specific needs. From the very first day, our customers have given us great positive feedback.
Waitwell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the QMS space.
The system is easy to use and we have the ability to make changes based on our needs. The implementation was smooth and the customer support was superior.
People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It’s also wonderful for clerks to not have to see a huge lineup in front of them.
See how WaitWell empowers busy government offices to deliver better service more efficiently.
