Finally. A government queue management system with a modern experience.
Reduce customer wait times and automate complex service flows across multiple locations with a secure, highly configurable queue management and booking platform.
Trusted by DMVs, police stations and municipal offices across North America
Ever since our implementation of WaitWell last year, our offices have been operating more smoothly and efficiently, which are great wins for everyone.
Tonya Laney Director
Nevada DMV
We help public servants deliver better service
Government offices are always busy. And with so many customers, needs, and service types, it’s hard to keep schedules on track. WaitWell takes the stress out of service, giving you an all-in-one solution for virtual queuing, appointment booking, workflow automation, and service analytics.
Improve customer and staff satisfaction
Eliminate physical lineups to create a better experience for customers and staff.
Create efficient customer flows
Keep public service flowing smoothly by automatically connecting customers to the right service at the right time.
Maximize operational efficiency
See real-time service operations at a glance to uncover service trends and customer insights.
The WaitWell difference
Replace lengthy lines with convenient queues
Citizens can join a virtual lineup from anywhere by scanning a QR code, clicking a website link, or using an onsite kiosk, while staff manage all visitors in one clear view. The result is less time wasted in waiting rooms and more efficient service delivery.
- Self-serve check-in anywhere
- Reminders and two-way SMS
- Real-time wait times and status
- Flexible service flow and capacity controls
Appointment management that transforms public service
Long lines, endless waits, missed appointments, and staff stress don’t have to be the norm. WaitWell makes it easy for government offices to deliver efficient, citizen-friendly service with smarter scheduling.
- Enable self-scheduling for citizens
- Reduce no-shows with reminders
- Collect forms and payments upfront
- Serve in-person and virtual channels
Finally integrate appointments and walk-ins
Citizens can book ahead or join the queue on arrival, while staff manage everything from one screen. WaitWell unifies scheduling and walk-ins, reducing stress at the counter and giving leaders the data they need to improve service delivery.
- Book online or join walk-in queue
- Manage all visits from one screen
- Keep citizens informed with two-way SMS
- Match complex services with custom workflows
- Guide decisions with real-time dashboards
Improve customer flow with workflow automation
Solve the customer flow inefficiencies leading to long wait times. Configure the ideal workflows for specific services or locations to connect customers to the right agent at the right time, and collect valuable customer insights along the way.
- Database integrations
- Waiver and intake form upload
- Automated post-visit surveys
Improve operational efficiency across multiple locations
Multi-location government queue management and booking is simple with WaitWell. Easily configure settings, workflows, and communication by location or region in one easy-to-use dashboard.
Customize services
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Create unique workflows
Automate manual tasks with the workflows that work best for each location.
Choose queuing methods
Choose which check-in options to offer where – QR code, website, or kiosk.
Know where service can be better
See real-time insights into customer wait times, staff performance, and customer experience ratings across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
More features public offices and their customers love
Real-Time Wait Times
See the current or average wait time for any location, service, or provider.
Service Locator Map
Embed dynamic maps to your website with automatic availability and wait time updates across your multiple locations.
Payments
Allow customers to prepay for services on their mobile devices, reducing no-shows.
Online Scheduling
Offer self-serve online scheduling for various government services.
Waivers & Intake Forms
Enable customers to complete and submit forms, waivers, and other documents in advance online.
Ticket Prioritization
Manage queues based on service urgency or appointment type.
Accessibility
Serve diverse populations with accessible and multilingual service support.
Database Integration
Work with the WaitWell API to access customer data the way you want.
What our public sector customers are saying…
We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.
Ivy Vuong East Calgary Registry
We are extremely pleased with the versatility of WaitWell and the ease with which we can customize the program to meet our specific needs. From the very first day, our customers have given us great positive feedback.
Dennis Howie Owner
Registry South Trail Crossing
Waitwell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the QMS space.
Matthew Carleton Business Systems Analyst
Regina Police Services
The system is easy to use and we have the ability to make changes based on our needs. The implementation was smooth and the customer support was superior.
Janet W. WaitWell User
I work at the registry and this is a great system to manage large crowds. I would highly recommend this system for any businesses that have large volumes of walk-in clients.
V. N. WaitWell User
People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It’s also wonderful for clerks to not have to see a huge lineup in front of them.
Omar Assistant Manager, Government Relations
Questions public service teams often ask
How secure is the data?
WaitWell is SOC 2 Type II certified and built to the high standards of privacy and information security. All data is encrypted in transit and at rest, with role-based access controls and audit logs to keep sensitive information safe.
How fast can we deploy?
WaitWell can be up and running in as little as 3 days – we move as fast as your team is ready. Our specialists guide setup and training so you can start delivering better service right away.
Do we need special hardware?
No. WaitWell runs on any modern browser and your existing devices. We often work with offices’ existing displays and kiosks, and can also provide optional integrations where needed.
How easy is it for staff to learn?
WaitWell is designed to be intuitive from day one. Most staff need little training, and our onboarding team provides step-by-step support to ensure everyone is confident using the system right away.
What support do we get?
Our support team is available whenever you need us. From onboarding to daily use, we provide responsive help by phone, chat, or email — and you’ll always reach a real person who understands your service environment.
Can it scale across multiple locations?
Yes. WaitWell makes it simple to manage multiple offices from one dashboard, with the option to apply settings across all locations or adjust them individually.
Simplify service delivery in days
See how WaitWell empowers busy government offices to deliver better service more efficiently.