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WaitWell helps healthcare teams manage appointments, walk-ins, patient flow and virtual care with less guesswork and more control. From community health centres to diagnostic labs, our flexible platform supports your front-line staff in delivering timely, patient-centred care.
Healthcare teams juggle packed schedules, paperwork, and patient expectations while working hard to deliver great care. WaitWell brings it all together with digital tools that help you run smoother, see patients faster, and give your staff room to breathe.
Reduce congestion, triage sooner, and improve transparency.
Coordinate diagnostics with fewer delays and no surprises.
Offer seamless virtual care from booking to post-visit follow-up.
Get patients protected quickly, with fewer forms and shorter lines.
Modernize front desk operations and refocus your team on care.
When in-office waiting time is reduced, everybody wins. From GP offices to labs and clinics, WaitWell helps providers reduce wait times, improve flow, and see more patients with less stress.
Replace long lineups with a virtual queue that allows staff to stay focused on the next patient visit.
Reduce service times by up to 48% with automated workflows and patient communication.
See real-time operational metrics and uncover service trends to know where to improve.
No two clinics are the same. Configure WaitWell settings and workflows for multiple clinics. You can monitor one or many locations from one dashboard.
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Automate manual tasks with the workflows that work best for each location.
Track patient visits (wait time, service time, services received, etc.) regardless of which location they visit.
See real-time insights into patient wait times, provider service times, and peak periods across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
See the current or average wait time for any service or provider.
Communicate directly with patients before and after their visit.
Create automated patient appointment reminders and queue updates.
Allow patients to put themselves on hold until they’re ready to be seen.
Request and verify patient intake documents before their appointment.
Set your waiting room capacity and notify patients when there’s space inside.
Let patients check in for appointments by responding to a confirmation text.
Track patient feedback by healthcare provider, service type, and location.
We no longer need someone outside checking in and screening patients for COVID-19 symptoms. Our staff is back inside being productive.
The WaitWell app has been VERY popular. We have had dozens of 5-star reviews and it is reducing the load on the reception staff. We are very pleased.
We’re able to track and have patients put themselves in the queue from the luxury of their own home.
It reduces the wait times in our waiting roomand avoids multiple patients showing up at once. This creates a much less stressful environment for staff and patients alike.
We needed a way to control our patient flow in accordance with social distancing protocols. Our reception was forced to limit capacity and people had to wait outside. WaitWell gave us the solution.
I have been working at this facility over 11 years and I think this process has made it easier for the staff to check in patients while also continuing to work on other tasks.
Learn more about the healthcare queue management platform that boosts patient volume and patient satisfaction at the same time.
