WaitWell recognized in G2’s 2026 Best Software Awards. Read more
Reduce your in-clinic wait times by up to 95% and lower no-shows by as much as 66% with a powerful, easy-to-use healthcare queuing and booking platform.
✔ HIPAA & PIPEDA compliant
✔ Integration-ready
Healthcare teams juggle packed schedules, paperwork, and patient expectations while working hard to deliver great care. WaitWell brings it all together with digital tools that help you run smoother, see patients faster, and give your staff room to breathe.
Getting a scan or blood test shouldn’t feel like a mystery. Make diagnostics smoother with digital check-ins, reminders, and forms. Patients show up ready, and staff stay on track.
From prescriptions to vaccines, patients want clear steps and shorter waits. Bring everything into one digital flow so scheduling, consent, pickup, and consultations run smoothly.
Focus on care, not admin duties. Make appointments, check-ins, and patient updates seamless, so your team can spend less time juggling, and more time caring.
Care shouldn’t depend on the waiting room. Let patients book, reschedule, and meet with providers from anywhere. Do it securely and simply, on one platform that puts privacy, convenience, and control first.
No one likes waiting in a crowded room, wondering when they’ll be seen. Let patients check in from anywhere, skip the line, and walk in when it’s their turn.
When in-office waiting time is reduced, everybody wins. From GP offices to labs and clinics, WaitWell helps providers reduce wait times, improve flow, and see more patients with less stress.
Replace long lineups with a virtual queue that allows staff to stay focused on the next patient visit.
Reduce service times by up to 48% with automated workflows and patient communication.
See real-time operational metrics and uncover service trends to know where to improve.
No two clinics are the same. Configure WaitWell settings and workflows for multiple clinics. You can monitor one or many locations from one dashboard.
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Automate manual tasks with the workflows that work best for each location.
Track patient visits (wait time, service time, services received, etc.) regardless of which location they visit.
See real-time insights into patient wait times, provider service times, and peak periods across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
See dynamic, accurate wait times for any location or service type in real time, powered by AI.
Optionally communicate directly with patients before and after their visit.
Allow patients to verify insurance coverage and expected costs in real time.
Allow patients to put themselves on hold in the virtual queue until they’re ready to be seen.
Request and verify patient intake documents before their appointment.
Automate routing so patients are called in the right order without extra work.
Let patients check in for appointments by responding to a confirmation text.
Track patient feedback by healthcare provider, service type, and location.
We no longer need someone outside checking in and screening patients for COVID-19 symptoms. Our staff is back inside being productive.
The WaitWell app has been VERY popular. We have had dozens of 5-star reviews and it is reducing the load on the reception staff. We are very pleased.
We’re able to track and have patients put themselves in the queue from the luxury of their own home.
It reduces the wait times in our waiting roomand avoids multiple patients showing up at once. This creates a much less stressful environment for staff and patients alike.
We needed a way to control our patient flow in accordance with social distancing protocols. Our reception was forced to limit capacity and people had to wait outside. WaitWell gave us the solution.
I have been working at this facility over 11 years and I think this process has made it easier for the staff to check in patients while also continuing to work on other tasks.
WaitWell is built for healthcare with HIPAA and PIPEDA compliance, is SOC 2 Type II certified, and encrypts data in transit and at rest. Its governance is based on the NIST, SOC, HIPAA, and GDPR frameworks, with role-based access controls and audit logs to protect sensitive patient information.
WaitWell has recorded reduced in-clinic wait times by up to 95% and lowering no-shows by as much as 66%, with service times cut by up to 48% through automated workflows and patient communication.
WaitWell supports diagnostics and lab services, pharmacies and vaccinations, general practice and specialty clinics, telehealth, and urgent and emergency care. Each setting uses tools like digital check-in, automated reminders, intake forms, and triage routing tailored to its workflow.
WaitWell lets patients self-book, check in by responding to a confirmation text, and complete digital intake forms and waivers before their appointment. This reduces waiting-room paperwork, speeds up check-in, and helps staff prepare before the patient arrives.
WaitWell hosts virtual visits on a platform designed for privacy and industry compliance, letting patients book, reschedule, and meet with providers from anywhere. Virtual service integrates with Zoom, Microsoft Teams, and Google Meet and is available on the Enterprise and Campus plans.
WaitWell lets healthcare teams configure services, workflows, and hours for each clinic while monitoring one or many locations from a single dashboard. Patient visit histories — including wait time, service time, and services received — are tracked across every location a patient visits.
WaitWell automates routing so patients are called in the right order, and digital intake forms can triage urgency based on patients’ answers. This helps care start sooner and keeps urgent cases moving to the front without extra manual work.
Learn more about the healthcare queue management platform that boosts patient volume and patient satisfaction at the same time.
