Help your pharmacy run more smoothly
Faster pickups, easier vaccinations, and better patient flow with virtual queues and clear communication from start to finish.
✔ HIPAA & PIPEDA compliant
✔ Integration-ready
Trusted by busy healthcare providers across North America
Join pharmacies using WaitWell to make care easier and every visit better.
Pharmacy teams balance high prescription volumes, vaccination schedules, and constant patient questions while keeping lines moving. WaitWell brings it together with a digital platform that supports faster pickups, easier vaccinations, and clearer patient flow, giving staff more control over the day and patients a calmer experience.
Streamline prescription pickups
Reduce bottlenecks at the counter by letting patients join a virtual queue for pickups.
- Let patients join a virtual queue and come in when their order is ready.
- Book and pace vaccine appointments alongside pickups without adding counter pressure.
- Set clear expectations with visible wait times and arrival guidance.
- Reduce follow up questions through proactive pickup notifications.
Manage vaccination and clinic appointments
WaitWell streamlines vaccine clinics and flu shot season by scheduling and queuing patients to prevent crowding and keep workflows efficient.
- Set up dedicated vaccine clinics with separate queues and schedules.
- Control daily vaccine capacity with appointment limits and pacing rules.
- Manage walk-ins and appointment from a single staff dashboard.
- Keep clinic days running smoothly with structured patient flow.
Improve OTC and consultation flow
For reviews, counselling, and minor ailment assessments, WaitWell queues and notifies patients so pharmacists can focus without interruption, while seamlessly managing both walk-ins and appointments.
- Create separate queues for consultations and minor ailment assessments.
- Notify patients when a pharmacist is ready, without interrupting dispensing work.
- Protect pharmacist focus by managing consultation demand digitally.
- Keep OTC advice moving without forming lines at the counter.
Boost safety and patient satisfaction
Shorter wait times, fewer lineups, and clear communication via web, email and SMS updates.
- Reduce in-store crowding by spreading visits throughout the day.
- Shorten perceived wait times with predictable service flow.
- Send clear visit updates through web, email, and SMS.
- Create a calmer, safer pharmacy environment for patients and staff.
Patients return to pharmacies that feel organized and predictable. WaitWell helps you deliver that experience.
By structuring pickups, vaccinations, and consultations, WaitWell gives pharmacies better control over daily flow, helping staff stay focused and patients feel looked after.
Less stress
Replace long lineups with a virtual queue that allows staff to stay focused on the patient visit.
Shorter service times
Reduce service times by up to 48% with automated workflows and patient communication.
More service insights
See real-time operational metrics and uncover service trends to know where to improve.
The WaitWell difference
Manage multiple pharmacy locations in one platform
No two locations are the same. Configure WaitWell settings and workflows for multiple locations. You can monitor one or many locations from one dashboard.
Customize services
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Create unique workflows
Automate manual tasks with the workflows that work best for each location.
Sync appointments with patient histories
Track patient visits (wait time, service time, services received, etc.) regardless of which location they visit.
Know the ins and outs of your pharmacy operations
See real-time insights into patient wait times, provider service times, and peak periods across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
More features pharmacies and patients love
AI-Driven Wait Times
See dynamic, accurate wait times for any location or service type in real time, powered by AI.
Two-Way Texting
Optionally communicate directly with patients before and after their visit.
Insurance Verification
Allow patients to verify insurance coverage and expected costs in real time.
Fulfillment Tracking
Dashboard and analytics to spot bottlenecks in the prescription fulfilment process.
Consent Forms
Request and verify patient consent before their appointment.
Pickup Reminders
Use proactive alerts to remind patients about completed prescriptions.
Self-Service Check-In
Let patients check in for appointments by responding to a confirmation text.
Customer Reviews
Get more high quality Google reviews and track feedback by provider, service, and location.
What our healthcare customers are saying…
We no longer need someone outside checking in and screening patients for COVID-19 symptoms. Our staff is back inside being productive.
Angie Machin Clinic Manager
University Reproductive Associates
The WaitWell app has been VERY popular. We have had dozens of 5-star reviews and it is reducing the load on the reception staff. We are very pleased.
Gregory Davies President
Avantia Medical Imaging
We’re able to track and have patients put themselves in the queue from the luxury of their own home.
Christina Operations Manager
It reduces the wait times in our waiting room and avoids multiple patients showing up at once. This creates a much less stressful environment for staff and patients alike.
Laurie S. Healthcare User
We needed a way to control our patient flow in accordance with social distancing protocols. Our reception was forced to limit capacity and people had to wait outside. WaitWell gave us the solution.
Dr. Danny Chan Panel Physician
Immigration Medical Toronto
I have been working at this facility over 11 years and I think this process has made it easier for the staff to check in patients while also continuing to work on other tasks.
Agnie Machin Clinic Manager
University Reproductive Associates
See how WaitWell could transform your waiting room
Learn more about the healthcare queue management platform that boosts patient volume and patient satisfaction at the same time.