#1 PATIENT QUEUE MANAGEMENT SOLUTION

Reimagine patient intake for your urgent care clinic

Queuing, patient registration, wait time, patient flow, and engagement tools that reduce bottlenecks and improve patient experience, without needing to add staff.

Tour WaitWell

Urgent care clinic dashboard illustration

Patients want fast, clear care. WaitWell makes it possible.

Over 60% of urgent care patients are returning patients. A better intake and visit experience keeps them coming back and keeps the 40% first-timers from walking away. When patients walk into your urgent care clinic, they expect quick registration, clear wait times, and a smooth visit. WaitWell helps you deliver.

Queue and book from any device

Let patients join the queue from their phone or a kiosk without crowding your waiting area. No app to download.
Allow patients to wait in their cars with mobile updates when it’s their turn.
Display live estimated wait times to manage expectations.
Accept online bookings while seamlessly accommodating walk-ins to optimize clinician time.
Reduce no-shows with automated reminders and two-way messaging.

Streamlined patient registration and intake

Capture patient information digitally to reduce paperwork and front desk congestion.
Enable insurance details and ID uploads before arrival or at check-in.
Speed up triage with pre-visit symptom collection, ensuring clinicians are prepared.

Efficient patient flow management

Track each patient’s journey from arrival to discharge in one clear dashboard.
Prioritize high-acuity cases while keeping lower-acuity patients informed.
Identify peak times and adjust staffing to reduce bottlenecks.

Engagement and experience that build loyalty

Keep patients informed throughout their visit with mobile notifications.
Gather post-visit feedback automatically to improve care quality.
Create a transparent, positive experience that encourages patients to return.

The WaitWell Difference

For urgent care clinics that need a patient intake tool that’s flexible, reliable, and easy to use, WaitWell is the clear choice.

Urgent care clinic dashboard at a glance

Configured for your workflow

Adjust everything; your workflows, branding, notifications, and intake fields to fit how your clinic operates.

Ready for EMR Integration

Designed to integrate with your EMR, reducing double entry and ensuring a smooth information flow from check-in to charting.

Secure and compliant by design

HIPAA compliance standards. Built to protect patient data with industry-standard secure hosting and strict access controls.

Easy to set up and use

You don’t need an IT team to get started. WaitWell is cloud-based and intuitive, enabling your front desk and clinical staff to learn it quickly.

Superb support

Our team is available to help you adapt WaitWell to your evolving needs, troubleshoot issues, and answer questions promptly.

Insightful reporting and analytics

Get the full picture of your clinic’s performance; real-time and historical data on wait times, patient flow, staff efficiency and more.

More features clinics and patients love

Mobile check-in

Patients can join the queue from their phone, reducing front desk congestion.

Live wait display

Shows clear, updated wait times to manage patient expectations and reduce frustration.

Two-way notifications

Keeps patients informed while allowing them to wait in their cars or nearby.

Automated reminders

Reduce no-shows with timely SMS reminders and confirmations.

Patient registration

Collects patient and insurance details before arrival, speeding up intake.

Triage queuing

Enables urgent cases to be prioritized without losing visibility on other patients.

Patient flow dashboard

Gives staff a clear view of each patient’s status from arrival to discharge.

Feedback collection

Automates post-visit surveys to measure satisfaction and identify improvement areas.