Meet your new higher education queuing and booking solution
Replace campus lineups with versatile virtual queues that connect students with the right services right away. Ideal for high-volume one-stop centers.
Trusted by leading higher education institutions across North America
What delivering student services could be like…
Struggling with long lines at student service centers? Constantly dealing with student miscommunications and burnt-out staff? WaitWell transforms higher education queue management and booking into one efficient and convenient system.
No lineups for student services
Let students join a virtual queue from their phones.
Direct communication
Text or email students before and after appointments.
More students but less stress
Turn manual processes into automated workflows.
The WaitWell difference
Let students wait from virtually anywhere
Enable students to put themselves in a virtual line by scanning a QR code, clicking a link on your website, or checking in at a self-serve kiosk. Your staff can easily manage the queue and keep students informed about their line position and wait time.
- Automate updates and reminders
- Text with international numbers
- Transfer tickets between locations on campus
Put appointments in their hands
Free up staff time by putting students in control of booking, rescheduling, or cancelling their own appointments online. Proactively reduce no-shows with automated confirmation and reminder messages.
Finally integrate appointments and walk-ins
Students can book appointments in advance or join the queue for walk-in service. Staff can easily manage both from one screen to keep the schedule on track.
Centralize all campus services in one platform
Financial Aid, Student Registration, and Student Advising might be on the same campus, but they each
have different needs. Configure queuing and booking for multiple locations and easily manage everything in one place.
Customize services
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Create unique workflows
Automate manual tasks with the workflows that work best for each location.
Integrate with any SIS
Centrally manage student data in WaitWell with a secure integration with your student information system.
Get the inside scoop on experience and efficiency
See student wait times, service efficiency, and peak periods at each campus location. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on relevant, real-time data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
More features institutions and students love
AI-Driven Wait Times
See dynamic, accurate wait times for any location, service, or provider in real time, powered by AI.
Two-Way Texting
Communicate directly with students before and after service.
Automated Reminders
Create automated appointment reminders and queue updates.
Ticket Transfer
Transfer student tickets to the location and staff best able to help.
Waivers & Intake Forms
Request and verify student documents before their appointment.
Two-Stage Wait
Set your waiting room capacity and notify students when there’s space inside.
Self-Service Check-In
Let students check in for appointments by responding to a confirmation text.
Student Reviews
Track student feedback by service provider, service type, and location.
What our higher education customers are saying…
…we heavily rely on WaitWell’s features to allow us to queue our customers and get them to the right space with the right department.
Jennifer Vick Operations Coordinator
1Diefendorf – University at Buffalo
I like to be able to see all of the data transparently. We get to see everything the student sees and there is no guessing about the numbers. The real-time data on the dashboard has also been really helpful for this.
Sejal Shah Sr. Manager
University of Texas at Austin – Texas One Stop
Students expect modern tools, and this system demonstrates that we are keeping up with the times… providing a modern tool shows that we’re taking steps to be efficient and responsive.
Ali Wood-Warren Director, Student Transitions and Success Centre
University of Manitoba
They are always there to answer the questions as quickly as possible, that’s the biggest change from the last product we had is that we get responses pretty much immediately which is nice when we have such a big institution and we’re trying to figure things out.
Jessica Rodriguez Associate Director
University of Texas at Austin – Texas One Stop
We have received positive feedback from our staff using WaitWell and we’ve worked through fine-tuning some of the configurations in our queues that make more intuitive sense for them. It has also provided our team with more insight to reporting on our service delivery.
Rhoda Ramos Senior Manager of Student Success Service Integration
George Brown College
WaitWell was super easy for our staff to learn. It helps us provide a better experience for students accessing our services, as well as allowing us to think about how to staff based on the types of inquiries we have. We used to have to train staff on everything to work the front counter. Now we can train them on one type of inquiry, and they can support our students.
Deb Little Director of Enrollment
Director of Enrolment Management
Frequently Asked Questions
How does WaitWell help universities manage student service lines?
WaitWell replaces campus lineups with virtual queues that students join by scanning a QR code, clicking a website link, or using a self-serve kiosk. It’s designed for high-volume one-stop centers, and staff manage walk-ins and appointments from a single screen while keeping students informed of their position and wait time.
Can WaitWell integrate with our student information system (SIS)?
WaitWell integrates securely with student information systems so student data is managed centrally within the platform. It also integrates with tools like Freshservice to create and update student records, and offers a broader open API for custom connections on the Enterprise and Campus plans.
Does WaitWell work across multiple campus departments?
WaitWell centralizes services such as financial aid, registration, and advising in one platform, with queuing and booking configured separately for each department or location. The Campus plan is purpose-built for institutions with complex, multi-department service needs.
Can students book their own appointments and check in by phone?
WaitWell lets students book, reschedule, or cancel appointments online and check in by responding to a confirmation text. Automated confirmations and reminders help reduce no-shows, and tickets can be transferred between campus locations or staff.
Which plan is right for a college or university?
WaitWell’s Campus plan is designed for campuses with complex, multi-department service needs requiring billing certainty and term discounts. It includes unlimited locations and queues, multi-location analytics, SSO, integrations, API access, staff scheduling, and a Service Level Agreement.
Can WaitWell text international student phone numbers?
WaitWell supports texting international numbers, allowing institutions to communicate with students regardless of where their phone number is registered, alongside automated updates and reminders.
See why higher ed institutions everywhere are switching to WaitWell
Learn more about the most versatile higher education queue management system available.