Queue management that makes attractions more attractive
Create positive customer experiences at your entertainment venue or attraction with a virtual queue that’s convenient for customers and efficient for your business.
Trusted by busy venues and attractions across North America
Delays and bottlenecks aren’t good for business
Customers know (and tell others) when a venue or attraction isn’t well managed. Deliver positive, profitable experiences every time with customizable virtual queuing, appointment booking, workflow automation, and service analytics.
Improve customer and staff satisfaction
Eliminate long lineups to create a a more convenient and fun experience.
Generate more revenue
Build a more profitable business by reducing customer walkaways and increasing repeat attendance.
Maximize operational efficiency
See real-time service operations at a glance to uncover service trends and customer insights.
The WaitWell difference
Let customers have fun while they wait
Enable customers to join your virtual line via a QR code, website link, or onsite kiosk. They can check their progress and estimated wait time from their phone at any time, and enjoy shopping for merchandise or visiting concession instead of waiting in line.
- Self-serve check-in
- Automated text and email notifications
- Real-time status and wait times
Combine the flexibility of walk-ins with the convenience of appointments
Customers with appointments confirm by text before they arrive and are added to the front of the line, while open time slots can be filled with walk-in customers. You can easily manage both types of customers from one screen.
Keep the lines of communication open
Confirm customer appointments, answer questions, or provide queue updates – all from the same queue screen. All communication can be automated, with the ability to send and receive messages in real time as needed.
- Pre-built hospitality communication templates
- Two-way texting
- Configurable communication workflows
Tailor workflows to crowd flows
Reduce customer confusion and frustration when they enter your venue or attraction. Configure automated workflows to guide customers to and through the ticket gate. Workflows can be created for appointment confirmation, ticket validation, customer surveys, and much more.
Make continuous improvements with real-time data
See real-time insights into customer wait times, staff performance, and experience ratings. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
More features venues, attractions, and customers love
Real-Time Wait Times
See the current or average wait times, number of customers in line, and more.
Two-Stage Waiting
Let customers know when to arrive at your waiting area so they don’t miss their turn.
E-admission Tickets
Allow staff to check in visitors by scanning unique visitor QR codes on electronic tickets.
Payments
Allow customers to prepay for services on their mobile devices, reducing no-shows.
Queue Updates
Notify customers about live wait times and queue position updates.
Automated Reminders
Text or email appointment confirmations or appointment reminders.
Online Scheduling
Offer self-serve online scheduling for various attractions or events.
Document Upload
Enable customers to complete and submit forms, waivers, and other documents in advance online.
What our hospitality customers are saying…
The support team has been the best out of any other vendor I have experienced. It is just incredible. It’s been huge for us to be able to talk to someone and have our specific needs met since we are such a custom use case.
Ryan Bajaras Marketing Manager
Langer’s Entertainment Center
It’s the best queue management that delivers better customer workflows. It reduces customers walkways and also delivers shorter customer service time. It is simple to schedule, reschedule, and manage appointments with WaitWell.
Makandi Sales and Marketing Manager
WaitWell has provided a very efficient and effective queue system for our business. People are able to freely explore the building while having the reassurance that there will be a spot for them.
Brandon Lam Lead, Science Communications
Telus Spark Science Centre
WaitWell manages our customers swiftly and conveniently. It ensures no chaos in our restaurant and is a must-have for hotels and restaurants that need crowd management.
Betty Restaurant General Manager
WaitWell’s ability to handle our four waitlists for vastly different experiences and provide very accurate wait time estimates has improved our customer experience and allowed our customers to make accurate decisions regarding what they want to do.
Ryan Bajaras Marketing Manager
Langer’s Entertainment Center
From our perspective, the information that we can collect on staff and guests influences our scheduling needs, will improve our market campaigns and costs, and provides greater insight into any changes we make to operations.
Parker Vogt General Manager
Langer’s Entertainment Center
Frequently Asked Questions
How does WaitWell improve the guest experience at venues and attractions?
WaitWell replaces long lines with a virtual queue guests join by QR code, website link, or onsite kiosk, freeing them to shop, visit concessions, or explore the venue while they wait. Langer’s Entertainment Centre increased attraction utilization by 39% with WaitWell.
Can guests with appointments and walk-ins be managed together?
WaitWell lets guests with appointments confirm by text before arriving and move to the front of the line, while open time slots are filled with walk-ins — all managed from one screen. It can handle multiple separate waitlists for different experiences at the same venue.
Does WaitWell support electronic admission tickets?
WaitWell lets staff check in visitors by scanning unique QR codes on electronic admission tickets, and guests can prepay for services on their mobile devices to reduce no-shows.
Can WaitWell give guests live wait-time updates?
WaitWell shows guests real-time wait times, queue position updates, and the number of customers in line from their phones, with two-stage waiting that tells them when to head to the waiting area so they don’t miss their turn.
How configurable are WaitWell’s workflows for events and attractions?
WaitWell lets venues build automated workflows for appointment confirmation, ticket validation, customer surveys, and guiding guests through the entry gate. Workflows are configured to match crowd flows and reduce confusion as guests enter.
How quickly can staff learn WaitWell?
WaitWell reports that hospitality customers master the platform in 15 minutes or less. It’s a cloud-based, browser-accessible system, so there’s no software to install and staff can manage queues, appointments, and communications from a single screen.
Switch to the most intuitive queue management and booking platform for hospitality
Our customers report mastering WaitWell in 15 minutes or less. Ready to see for yourself?