Digital Queue Management
The queue management system that puts customers first
Reduce wait times and improve operational efficiency by letting your customers choose how and where they want to wait.
You probably have a virtual queue. But are you still experiencing these issues?
Queue management solutions can be clunky, and many offer limited insights into operational efficiency and performance.
Confused customers
They don’t seem to know what to click or where to go – and they aren’t happy about it.
Frequent no-shows
Your schedule is full of gaps where customers never showed up for service.
Resourcing challenges
Turnover is high, and it’s hard to train new hires and serve customers at the same time.
Locked-down functionality
You want to customize your queue and workflows, but your vendor holds the keys.
Offer multiple ways to join the queue
Choose the method(s) that work best for your business and customers.
QR code
Customers scan a QR code posted at your location.
Use AI to simplify how people join the queue
Waillo’s AI chat understands what visitors mean in their own words and routes them to the right service, virtual queue, or appointment booking. Fewer wrong turns, fewer front desk interruptions, faster help.
Plain language intake
Visitors describe what they need in their own words and are routed to the right service, queue, or appointment.
Fewer status questions
Waillo Chat answers common questions like required documents, service hours or expected service times, reducing front desk interruptions.
Faster time to help
Clear routing shortens delays and gets people to the right human sooner.
Switch to WaitWell for better results
In person, over the phone, or on video
Customers can choose in-person or virtual service when they join the queue. And you can manage them all from one screen.
Connect customers with the right agent at the right time
Automated workflows, tailored to your unique services, assign customers to the right virtual line. View ticket details or adjust ticket priority in your virtual queue management screen in just a few clicks.
Become known for clear communication
Answer questions or give updates on wait times to keep your customers engaged and informed.
Answer their questions
Text customers directly from your virtual queue management screen and our Message Hub.
Hold their place
Allow customers to secure their place in line, pay in advance, and return when they’re ready.
Speak their language
Customers select their preferred language. Auto-translation does the rest.
Give accurate timing
Provide dynamic AI-powered wait time estimates that help customers plan their visit.
Finally. Appointments and walk-ins working in sync.
Customers schedule and manage their appointments from your website. When they arrive, they’re automatically added to the queue and prioritized over walk-ins.
See the numbers behind the queue
Get complete visibility into the service metrics that matter most to your business. With real-time reporting and trend analysis, you can easily spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
What our customers are saying…
Students can now roam the campus and take care of important tasks while waiting to see an advisor.
Ali Wood-Warren Director, Student Transitions and Success Centre
University of Manitoba
It makes it so much easier when students are able to log into a queue from home if there is a long wait. It is also very transparent with the student with wait times and communication.
Jessica Rodriguez Associate Director
University of Texas at Austin – Texas One Stop
It’s a better experience for the guests and it’s more income for us so it’s just a no-brainer. It’s a win-win for everyone.
Ryan Bajaras Marketing Manager
Langer’s Entertainment Centre
WaitWell has provided a very efficient and effective queue management system for our business. People are able to freely explore the building while having the reassurance that there will be a spot for them.
Brandon Lam Exhibit Manager
Telus Spark
We are no longer dealing with patients telling us that they arrived first or asking us how much longer they must wait.
Agnie Machin Clinic Manager
University Reproductive Associates
Our staff found the system very easy to learn and all the staff agree that it is a very efficient, customer-friendly way to manage our lineup.
Dennis Howie Owner
Registry @ South Trail
WaitWell Wins
See why busy service locations are switching to WaitWell
Learn more about queue management and how we can unlock more operational efficiency together.