The easiest queuing and booking system for small and growing businesses
Built to fit small and medium businesses: Reduce wait times, boost operational efficiency, and connect your customers to the right service at the right time.
Small and midsized service locations partner with WaitWell and never look back
Other queue management solutions make you choose between features, flexibility, or service. We give you everything.
Highly configurable to your needs
The WaitWell platform is versatile and easily configured to your unique service workflows.
Scale-up, scale-down features
Start with the capabilities you need most. Toggle features on or off whenever you need them.
Total admin control
No need to call us to make changes. It’s easy to adjust settings and workflows on the fly.
Rapid staff adoption
The platform is easy – really easy – to use. We’ve had customers report mastering WaitWell in 15 minutes or less.
Don’t wait. Start getting results like these in days…
What our customers are saying…
Leadership is LOVING this system, our staff is as well. We are so thankful and impressed with the customization of the platform.
Erika Menes Director of Marketing and Information Systems
East El Paso Animal Hospital
It’s a better experience for the guests and it’s more income for us so it’s just a no-brainer. It’s a win-win for everyone.
Ryan Bajaras Marketing Manager
Langer’s Entertainment Center
Very convenient system for both the customers and the company. Can’t even imagine how to arrange people in the line better. WaitWell does it perfectly!!!
Yuliia R. WaitWell User
We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.
Ivy Vuong WaitWell User
East Calgary Registry
If you need a queue, get Waitwell!
Vansh P. WaitWell User
Even using the product for the first time, it was easy to navigate and use.
Kevin Senior Benefits Consultant
Everything you need to improve efficiency and retain customers
Serve more customers more efficiently with an all-in-one queuing and booking platform.
Reduce onsite waiting with a virtual queue
Let your customers choose how and where they want to wait. Make your virtual waitlist available via QR code, website link, or onsite kiosk.
- Self-check-in
- Transparent wait times and position in line
- In-person or virtual service options
Manage your busy schedule more efficiently
Balance in-person, virtual, booked, and walk-in appointments across multiple locations with a versatile self-serve booking system.
- Customize availability by service, provider, or location
- Request digital waivers or intake forms in advance
- Automate confirmation texts and appointment reminders
Automate workflows for faster service delivery
Get timesaving workflow automation tailored to your unique services, locations, and business goals.
- Ticket routing and prioritization
- Task sequencing
- Automated customer communications
Unlock more efficiency from your tech stack
Sync WaitWell with your CRM, email, calendar, virtual meeting platform, customer feedback tool, and more to give agents quick access to essential customer data.
- Robust open API
- Enterprise-grade data privacy and security
- Seamless integration with Zoom, Microsoft Teams, and Google Meet
Get deep insights into service operations
Track the service metrics that matter most to your business with a real-time dashboard, customized for your industry, services, and goals.
Real-time data
See current wait time, average wait time, peak volume, no-shows, and more in real time across multiple locations.
30+ pre-built reports
Choose from 30+ pre-built industry and service-specific performance reports or create your own.
Customized goal-setting
Create custom KPIs within your dashboard and monitor performance from anywhere using the WaitWell mobile app.
Make it easier to access your services
Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.
Multilingual
Deliver multilingual content and real-time communications with language detection and dynamic translation.
Voice Notifications
Create custom automated voice notifications to let customers know it’s their turn.
Visual Displays
Connect WaitWell to a smart TV lobby display so customers can visually monitor their wait status.
Customer Notes
Document important service accessibility details within a customer’s profile to empower future agents to anticipate needs.
Virtual Service
Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.
Two-Way Texting
Communicate directly with customers before and after service.
Two-Stage Waiting
Set your waiting room capacity and notify customers when there’s space inside.
Queue Holds
Allow customers to put themselves on hold until they’re ready for service.
Expect our 5-star service and support from day one
We know you’re busy serving your customers. That’s why we designed WaitWell for fast, easy implementation you can run with right away. Once you’re live, you probably won’t need us. But if you do – we’re just a call or email away.
Tailored workflows
Our experts work closely with you to configure WaitWell for your unique services and operational goals.
Implementation in days
We have setup down to a science and will have your team live and trained in days.
Dedicated account manager
Regular touchpoints with your account manager help you maximize the value of WaitWell for your business.
No-charge support
When you need us, just call us. We won’t charge you extra, because, well… that’s not good service.
Become known for fast, convenient service
WaitWell meets you where you’re at. Start small and scale anytime.