The veterinary queue management solution people and pets prefer
Reduce in-clinic waiting with quick, convenient pet check-in and workflow automation configured to your vet clinic’s needs.
Vet clinics are notoriously chaotic. Make yours the exception.
Make check-in and waiting more convenient
Digitize intake forms and reduce waiting room crowding to deliver a calm and efficient experience.
Communicate clearly with pet owners
Reduce confusion and keep pet owners informed before, during, and after treatment.
Improve your triage process
Identify and prioritize emergency cases faster for timely, effective care.
Simplify pet intake with digital forms
No more time-consuming paper intake forms. Automatically send digital, mobile-friendly forms to pet owners before they arrive at your clinic, and triage urgency based on specific answers within the form.
Protect your revenue
Automate payment collection at booking to reduce cancellations and prevent payment disruptions by ensuring financial readiness upfront.
- Lock in appointments with upfront payments to reduce last-minute cancellations.
- Keep your schedule on track and revenue steady.
- Ensure client commitment with a seamless booking and payment experience.
Let pet owners choose where to wait
Enable pet owners to join your virtual waitlist by QR code, website link, or onsite kiosk. Instead of crowding your waiting room with a sick or anxious pet, pet owners can wait from anywhere and receive reminders and updates by text or email.
- Self-serve check-in
- Automated text and email notifications
- Real-time status and wait times
Finally integrate appointments and walk-ins
Pet owners can book appointments in advance or join the queue for walk-in service. Staff can easily manage both from one screen to keep the schedule on track and move pets that require urgent attention to the front of the line.
- All essential pet information in one place
- Text message appointment self-check-in
- Automated prioritization with emergency criteria
Keep the lines of communication open
Check people in, answer questions, or provide queue updates – all from the same screen. All communication can be automated, with the ability to send and receive messages in real time as needed.
- Pre-built veterinary communication templates
- Two-way texting
- Configurable communication workflows
Configure WaitWell for your vet clinic needs
Work with our service delivery experts to configure and automate workflows for operational efficiency. After set-up, you can easily adjust settings and workflows in just a few clicks.
Automate unique workflows
Configure task sequences for new pet intake, follow-ups, and more to reduce staff effort and shorten wait times.
Create custom buttons
Add custom buttons (e.g. Return to Checkout) to workflows to facilitate efficient movement of pets through your clinic.
Integrate with practice management software
Sync essential pet and owner information with any veterinary practice management software.
More features vet clinics and pet owners love
AI-Driven Wait Times
See dynamic, accurate wait times for any location, service, or provider in real time, powered by AI.
Two-Way Texting
Communicate directly with pet owners before and after service.
Automated Reminders
Create automated appointment reminders and queue updates.
Queue Holds
Allow pet owners to put themselves on hold until they’re ready for service.
Waivers & Intake Forms
Request and verify pet intake documents before appointments.
Two-Stage Wait
Set your waiting room capacity and notify pet owners when there’s space inside.
Self-Service Check-In
Let pet owners check in for appointments by responding to a confirmation text.
Customer Reviews
Track reviews and feedback by service provider or service type.
Leadership is LOVING this system, our staff is as well. We are so thankful and impressed with the customization of the platform.
Erika Menes Director of Marketing and Information Systems
East El Paso Animal Hospital
Using WaitWell has really helped Clever Canines to optimize the end-of-day pick WaitWell helps us to keep our focus on providing quality feedback so that dog owners can build upon the work we are doing at DaySchool.
Joe Scorgie Owner
Clever Canines
We have definitely seen reduced staff stress regarding room management and wait time communication. We are now able to provide more accurate wait times to clients – this sets better expectations at check-in.
Rayanah Pilgram Hospital Director
Dallas Animal Urgent Care
Frequently Asked Questions
How does WaitWell reduce waiting-room crowding at veterinary clinics?
WaitWell lets pet owners join a virtual waitlist by QR code, website link, or onsite kiosk and wait wherever they choose rather than crowding the waiting room with a sick or anxious pet. Clever Canines decreased in-person lineups by 50% using WaitWell.
Can WaitWell handle digital intake forms for pets?
WaitWell automatically sends digital, mobile-friendly intake forms to pet owners before they arrive, replacing time-consuming paper forms. Answers within the form can be used to triage urgency, so emergency cases are identified and prioritized faster.
Does WaitWell integrate with veterinary practice management software?
WaitWell syncs essential pet and owner information with veterinary practice management software, and integrates with veterinary systems including Vetspire and Shepherd to align records from booking through check-in and care.
Can WaitWell prioritize emergency cases at a vet clinic?
WaitWell automatically prioritizes pets using emergency criteria, moving urgent cases to the front of the line, while staff manage appointments and walk-ins from one screen. Digital intake answers help triage urgency before the pet arrives.
How does WaitWell help vet clinics protect revenue?
WaitWell automates payment collection at booking, locking in appointments with upfront payments to reduce last-minute cancellations and keep the schedule and revenue steady. This ensures financial readiness before the visit.
Can pet owners check in and get updates by text?
WaitWell lets pet owners check in by responding to a confirmation text and receive automated reminders and real-time updates by text or email. Two-way texting lets staff answer questions and send queue updates from the same screen.
Fill your schedule. Clear your waiting room.
Learn how WaitWell can shorten in-clinic wait times and improve the two and four-legged experience.