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When your current system frustrates staff and visitors, it holds back great service. With WaitWell, switching is quick and seamless. We’ll match your workflows, make the transition effortless, and deliver better value.
Your adaptable queue management system, designed to simplify access, streamline operations, and enhance the customer experience in any setting.
✅ Fully integrated QR, website, kiosk, and app options
✅ Flexible for hybrid, virtual, and in-person
✅ Embeddable map for location availability
✅ ADA-compliant and multilingual
✅ SMS, email, and browser notifications
✅ Easy setup wait time displays
✅ Built-in surveys and reviews
✅ Encrypted, audited, with MFA and role-based access
✅ SOC 2 Type 2, HIPAA-ready
✅ Easy to transfer, place on hold, and prioritize
✅ Highly configurable workflows
✅ Manage appointments, payments, and virtual services
✅ Internal notes and service time tracking
✅ Accurate and dynamic wait times
✅ Real-time dashboards, actionable insights, exportable data
✅ Centralized control and reporting for multi-locations
✅ Seamlessly supports small to enterprise-level traffic
✅ Branding options, custom workflows, tailored alerts
✅ White-glove onboarding, phone, chat, and email support
✅ Extensive knowledge base and live support
Basic tools with limited flexibility and scale
❌ Limited to in-app or web links
❌ No support for hybrid or virtual services
❌ No map for location availability
❌ Poor accessibility
❌ SMS/email/in-app only
❌ Limited visibility for customers
❌ Limited options for surveys or reviews
❌ Basic password protection, limited encryption
❌ Not certified or limited compliance
❌ Limited or manual only
❌ Fixed workflows and limited configuration
❌ Basic scheduling only, no payments or virtual services
❌ No option to add internal notes or track service times
❌ Basic estimates only
❌ Basic reporting only
❌ Separate logins and fragmented data
❌ Performance issues at higher volumes
❌ Minimal branding options
❌ Email-only support and limited onboarding
❌ Limited or text-only guide
We’ve helped many organizations make a clean, confident switch to WaitWell. With a dedicated onboarding team, clear timelines, and hands-on support, you can go live in days without disrupting your day-to-day operations.
Other platforms can’t keep up with modern service expectations. WaitWell gets you up and running in days, not months.
Switching to WaitWell is quick and effortless. We’ll handle the heavy lifting so your team doesn’t have to.
From appointments, to queue settings and workflow, WaitWell adapts to the way you already work, not the other way around.
We deliver more functionality at a better price, giving you more return on every dollar spent.
We make migration seamless — and tailored to your workflow.
We meet with your team to understand your current setup, visitor flow, and service structure. Then, we’ll work with you to create a smooth migration plan and timeline.
We migrate your data and configure service types, locations, user roles, agent settings, and integrations to match your workflow.
Our onboarding team delivers live and recorded training tailored to staff roles and ensuring everyone feels confident before launch.
Most teams go live within a few weeks. Yours can be in days. We stay with you through launch and continue supporting your team after you’re up and running.
See how easy it is to switch from other queue systems to WaitWell, and start improving your service delivery and reputation today.
